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Good Morning, We have an Intranet which is accessed by our staff both in the office and remotely. At the moment they log on using a username and password stored by the Intranet. This is causing problems as the usernames and passwords used are different to there domain login which results in...

The problem: Calls to the number correctly go to "300 Main N" but that Hunt Group rings for 20 seconds, not 11 seconds. It then correctly overflows to "930 All N" where the call only rings for 9 seconds before falling back "300 Main N" and then continues to loop. Setup: We have an IPO 500...

We installed a new Windows Server 2008 R2 Server last year, and changed the Domain level to 2008. Since then we have been having various issues which only affect XP machines. All Windows 7 computers are absolutely fine. The problems: 1.) Computers when first logged into in the morning are...

We installed a new Windows Server 2008 R2 Server last year, and changed the Domain level to 2008. Since then we have been having various issues which only affect XP machines. All Windows 7 computers are absolutely fine. The problems: 1.) Computers when first logged into in the morning are...

Morning Guys, Do you know if it is possible to use the Avaya IPO 500 with 5420 handsets to broadcast an announcement? Basically, what we want to do is to allow one person, to pick up their telephone, and make an announcement to EVERYONE, which automatically plays through the loud speaker. I...

Good afternoon, We have 8 ISDN Lines and have just added 4 Analogue Lines. The Analogue Lines only get used if all the ISDN Lines are in use. The ISDN's ARS is pointing to the Analogue ARS as an additional route. Calls out on the ISDN lines display our main number, how do I get the calls via...

We have several Hunt Groups configured. The Main number comes into the Main Hunt Group. So, if the reception department are in a meeting, we need to forward the calls to Main Hunt Group, to another Hunt Group. How would I go about this? To make things complicated, the Hunt Group in which they...

We have several companies within the building. Visitors who come in the main entrance, pick up the telephone and it automatically calls our Admin Hunt group. They then manually put them through to the correct company. Can this be automated? Ideally I want the visitor to pick the phone up and...

I have set up the Leave function on some of our users Mailbox's who have DDI's. It looks like this: START -->> MENU (here a custom message asks the caller to leave a message or press 1 for the main switchboard) TIMEOUT (3 seconds)--> LeaveMail 1 --> Reception The problem is when they wait to...

I have spent several hours trying to configure our IPO 500, so that users dialling an extension which is already on the phone receives either a busy tone, or goes straight to Voicemail. From reading other posts, I have already set the following: Only 2 Call Appearance Keys Reserve Last CA Now...