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I've had a request from an agent to enable this feature - per the documentation I can find, it should show up on any call, and show the duration of the current call. Anything I can find on it seems to just say enable the feature on the set (from the 1140e user guide). I've enabled the feature...

Hey folks, I'm running into an issue with a new configuration I'm doing. I have several 1120/1140 phones that are registered to location 1, but need to make their local calls out of location 2. There's a separate PBX in location 2 that has PRIs already working for local phones to call out, and...

Hey folks, Last night I FTPd a new hold music file to my MIRAN card (1.4mb, 8k ulaw mono), and updated my calendar entries (modified the existing assignments). For some reason when I test the changes, the old hold music is still playing. I tried disc/enlcing the MIRAN card, but it's still...

I'm almost sure this must be a bug in the code, I have a ticket open with our telco, but maybe someone has seen this before.. 1 -> I had a SCR DN assigned to a TN, let's say 5551234 assigned to 4 0 8 1 2 -> I outed the TN, as it was supposed to be taken out of service. Someone then lets me know...

I recently configured some not ready activity codes to be used with our agents for both real time and historical reporting, I'm running into some frustrating limitations, is there something I am missing, or is it not easy to get this data? - I can run a report to find out how long each reason...

I'm trying to track down the source of some short calls (seconds long), and the only way that I know of to do this is via a call by call report. I've found some of the calls in question, and they all seem to be released with the code 'DISC SRC: CLD PRTY'. I've also seen SYS, and CLNG PRTY for...

I'm trying to determine the cause of this error, not having any luck. Our environment is using CC7, and it's transferring to Callpilot with a GIVE IVR *ivr number* WITH TREATMENT #### - the treatment number corresponds to an SDN configured on the Callpilot server that is associated with a menu...

Hey everyone. I've been working on some menu modifications for one of our offices for about a week, and I ran into a pretty large snag today. The old menu/application had a thru-dial block at the start of the menu with a greeting and prompt to enter the extension, then if it didn't receive a...

I've done some searching and reading on this topic already, but I want to make sure I know what I'm doing. Basically I need to change an LDN, it's currently landing on a receptionist phone., and I will be forwarding it to an IVR once I free up the number. I've printed my LDN table in ld21...