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  • Users: sq12345
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  1. sq12345

    How UC module 9.1 initial

    Hi guys, does anyone try to initial the UC module 9.1?
  2. sq12345

    IPO R9.1 ESNTL ED PLDS LIC plus means what?

    Hi guys, I just check the 9.1 license on knowledge base. IPO R9.1 ESNTL ED PLDS LIC plus means what?
  3. sq12345

    ip phone voice cut off with high round trip

    Hi guys, I have a IP office 7.0 customer. Yesterday power is down. When the power is back, all the ip phone which connect to a switch connect to Lan1 get the quality issue. I check the system status and found the round trip is very high around 500ms. I replaced the switch and vcm card without...
  4. sq12345

    Reception phone 9611g tranfers call to voicemail cause lag

    Hi guys. I have a customer has a branch lsp G450 and voicemail server is in the main site. The huge calls are going to reception. Reception phone is 9611g sip with bm12. When the reception tranfers calls to user's voicemail and it cause the huge lag. When caller press 0 on voicemail recording...
  5. sq12345

    Can 3rd party IP endpoint licence active an Avaya IP endpiont in R9 IPO?

    HI Guys, I have one misunderstanding question. Can 3rd party IP endpoint licence active an Avaya IP endpiont in R9 IPO? Any reply will be appreciated. Sq
  6. sq12345

    IP Office 9.0 one x mobile preferred VoIP mode: VoIP registration failed

    Hi Guys, does anyone try the one x mobile one x mobile preferred VoIP mode? I get the error: VoIP registration failed The application is operational with the exception of the VoIP feature which is experiencing problems registering with the server. (error 13:0) I have HTC ONE android.
  7. sq12345

    Garbled messages

    Hi There. I install IP Office with 8.056, Embedded voicemail. From beginning, the customer complain they get the garbled messages. When they hit the repeat, the messages become normal and clear. After that, I upgrade to 8.061. The problem is not gone. I consider SD card may has problem? Does...
  8. sq12345

    9608 does not change the screen saver file

    Hi guys. IP Office 8.1 with several 9608 IP Phones. The customer want to change 9608's screen saver with their own logo. I follow the guide: http://voices.yahoo.com/how-customize-logo-screensaver-avaya-5976284.html?cat=15. 9620, 9611 or 9640 all changed. But only 9608 has no luck. Is any one...
  9. sq12345

    IP Office Server Edition With PRI

    Hi guys. I have a question about server edition with ISDN PRI. Assuming there is IPO 500 v2 with PRI trunk as the expansion system connect to Linux IPO. How IP Phones sitting in Linux IPO outbound call through PRI trunk? Use break out feature? Any reply will be appreciated. SQ
  10. sq12345

    Service command failed. Cause(Error code -2)

    Hi Everyone, I have a customer using IPO500v2, 8.042 with vm pro. Today when we access manager, it is getting error: Service command failed. Cause(Error code -2), we never get this problem before. Also we can access monitor ans system status. After reboot the phone system, it can access again...
  11. sq12345

    Analog trunk through Avaya digital phone, volume go up and down

    Hi guys, thank you for helping me before. We has 7.05 IP Office 500 v2 with only one combo card. 4 analog lines connected to all of 4 analog trunk ports. Customer has 9504, 1416 and also use analog phone connected to analog station port. The issue is when pick up the external calls, the...
  12. sq12345

    LAN2 to LAN1

    Hi guys, we have an issue with IP Office 500 v2 7.05. An thank you for help me before. Lan 1: 192.168.1.xxx (Lan1 has several 1608s connected) Lan 2: public IP (SIP trunk also in Lan 2) We have the video softphone connect to IP office by using Lan2 public ip. Those softphone can register the...
  13. sq12345

    How to get rid of "external"tag on the phone screen when call incoming

    Hi guys. Thanks a lot for your help before. My customer has IP office 7.05, VM pro, TCM 8 card, 7 analog trunk with M7310/T7316E phones The problem is when the call incoming, the phone screen show "external" and once pick up that call, then screen shows "name". How can get rid of "external"...
  14. sq12345

    CCR wallborad not show up queue statistic number

    Hi guys. I am new installing CCR 7.022 in Windows 2008 r2 with IPO 500 v2 6.018. Everything else is ok but when the wallboard has a problem. Use 2008 server's browser to login wallboard and wallboard works good and show up queue statistic number. But when I use my XP client to access wallboard...
  15. sq12345

    Vmpro one group leave module disappear

    Hi guys. Today I meet a very strange vm pro problem. I had one group and use its leave module to control the rings. This leave module's start point directly connects to my night greeting module. This group worked fine before. But today this group leave module disappear suddenly. Rightnow I add...
  16. sq12345

    "forward on no answer" question

    Hi guys. I am new in IP Office. I meet a "forward on no answer" problem. There are 3 internal numbers: 1901,1902,1903. If someone calls 1901, 1901 rings. If 1901 does not pick up in 4 rings, the call forwards to 1902. If 1902 does not pick up in 4 rings, the call forwards to 1903. I try to use...
  17. sq12345

    IP DECT R4 Base Station can not connect to IP Office 500 v2 R7

    Hi, guys. I am new in IP OFFICE. I've followed the Knowledge base step by step for a provisioned installation, but base can not connect the IP Office. I matched the "security setting password" and "base password" by "show advanced options". Apprieated. I used monitor to trace: 222013mS HTTP...

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