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  • Users: Hovus
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  1. Hovus

    Music On Hold -- Start from beginning of MoH each time

    IPO 9.0.0.829 Preferred Edition Customer has a HoldMusic.WAV uploaded and wants the file to reset to the beginning of the recording each time a caller is put on hold. Is there a way to do this? I have dreamed a dream, but now that dream has gone from me.
  2. Hovus

    IPO R9 - Transfer Complete Notification

    Hello everyone, I've received a request from a customer asking to enable some kind of transfer complete notification. What'll happen is when the receptionist supervised transfers, the caller and the user the call was transferred to will just sit there playing the silent game with each other not...
  3. Hovus

    5000 - Call Accounting

    I'm trying to set up communication between a 5000 on R6.0 with a call accounting software (OfficeWatch). What's required to get the 5000 to talk to the OfficeWatch via IP? I have dreamed a dream, but now that dream has gone from me.
  4. Hovus

    5000 - Enterprise Messenger to UVM

    Hey folks, I've got a customer with a EM server and a CS5200 on 5.1. The EM server seems to be on its last legs. Instead of trying to repair an old server, I'm now tasked with migrating them to UVM only I was trained on 6.0 so I have no idea what installing an EM entails let alone uninstalling...
  5. Hovus

    5000 - IP Phones over Cat3?

    Hey all, I'm getting mixed results on Google and can't find anything conclusive on MOL. We have a prospect for a new installation of 5320s, 30s, and 40s on a 5000. Problem is, the infrastructure is all Cat3 and the budget doesn't have rewiring in it. Our sales department is swearing up and down...
  6. Hovus

    IP DECT R4 Questions

    Hey all, I've got a customer who took it upon himself to purchase a 3720 with a basic charger. Having never setup an IP DECT solution for IPO, I can't find whether or not the phone needs a base station for the phone + basic charger to connect to. That said, a 3720 + charger is around $230 and a...
  7. Hovus

    IPO 8.1 with Microsoft CRM + Screen Pop???

    Hey guys, I have a potential HUGE customer with an old Nortel Op11 with 400+ digital phones that we're quoting a couple IPOs to network together and act as one system. Catch is, their call center uses Microsoft CRM and they need the ability to screen pop on calls. I could only find documentation...
  8. Hovus

    H323 Remote Extension RTP Port Bug?

    Hey guys, I have a customer testing out the H323 Remote Phone feature, but they're intermittently getting no audio when grabbing a call appearance. I see in Monitor > Status > RTP Sessions that the remote phones are using the same RTP ports as the LAN IP phones. I changed the RTP port range in...
  9. Hovus

    H323 Remote Phone LAN2 Question

    Is it supported to have LAN2 plugged directly into one of the ISPs LAN ports and assign the LAN2 one of the 5 static public IPs on that ISP? We've set up a few IPOs on R8+ behind a firewall and port forwarded RAS, STUN, and RTP ports to the LAN1 IP, but STUN always reports as "Blocking...
  10. Hovus

    CCR Real-Time Trunk Details??

    Hey All, I have a customer who recently upgraded from their old CCC/Delta server to CCR 8.1...The transition has been difficult to say the least. Figured out after the fact that we have to set up One-X Portal for them to retain their Agent Status Control feature that they had, but aside from...
  11. Hovus

    R8.1 Advanced Edition Implied Customer Service Agent Licenses?

    Hey all, I have a customer running 8.1 with Advanced Edition license applied. They also have CCR and VM Pro
  12. Hovus

    IPO Partner Mode R7 Twinned Phone Can't Xfer

    Got a customer who wants to ring two phones at the front desk simultaneously (x101 and x102), but end up on one phones VM. Tried calling groups, hunt groups, neither goes to voicemail. Finally found Twinning and was able to ring both phones together and have it go to one of their VMs should...
  13. Hovus

    Avaya 2033 IP Conference Phone with IP Office?

    Anyone know whether the Avaya 2033 IP Conference phone works with an IPO on 8.1? I've been looking for documentation everywhere, but all the docs talk about is CS1000.

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