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Anyone have the generic overview/steps needed in the SBC in order to get remote J Series phones connected to the Avaya SBC. The course material for this isn't the greatest and there is no doc that I'm aware of that discusses just the remote phone connectivity. Any help/thoughts would be...

I have a virtual Avaya SBC 8.0 with a virtual WebLM configured. I point the SBC to the WebLM URL and on the EMS Dashboard-Information pane, it shows license state is OK with a green circle/white checkmark. Clicking on the SBC-Device Management-Licensing tab, I have the correct URL populated...

On a Server Edition R11 FP4 SP1 on the LAN1->VoIP tab, There is a field entitled "Allowed SIP User Agents" to blacklist/whitelist. Why is this not available in a 500V2 of the same release? Am I missing something? Avaya's site mentions this as a new feature in FP4, but doesn't mention anything...

When using Voice Question in Voicemail Pro, is there a way to make use of that wave file that gets recorded? Can it be referenced elsewhere in other Voicemail Pro Actions? If so, how?

I have a 2 site SCN and J Series phones. I have Equinox working with Presence and Contacts just fine. When I pull the plug on my IPO, the J Series failover just fine and so does Equinox, however, I don't get Presence or Contacts, only basic telephony functions in the resilient state. My...

I have a customer that has an IP Office in a dispatch center. Their radio vendor is requesting an off-hook indicator such that when the dispatch phone goes off-hook, it will activate a relay and force their audio from radio to phone in their headset. Has anyone else had to do this and is there...

Trying to make use of built in module for Conference in IPO/VMPRO 10.1. Defined PIN under User tab. Pointed short code to <REQUESTPIN. Dial short code and get greeting....enter PIN defined on User tab....and it states, "That PIN is invalid". What am I doing wrong? Is this not a...

I have a customer setup in a 2 site SCN with Centralized VM Pro. There is a Backup VM Pro as well. This site has been up and working for about a year but the customer just recently started having problems with their greetings not updating. I built a shortcode that points to a RECORDING VM Pro...

I have an R10 SP3 IP Office 500v2 w UC Mod v2. In VM Pro Client I'm trying to use "Alarm Set" token for wake-up calls. I'm trying to set one up for the front desk to enter the extension that will receive the wake-up call. Under the Specific Tab -> Ring Alarm On -> select Other Extension and...

Has anyone out there configured a MediaTrix 4102 on an IP Office? I am attempting this and am having issues. I'm assuming you build it like a normal SIP extension? I have available licenses and configured it accordingly. Thoughts?

I have a 500v2 with VM Pro on a Windows 2012 Server. I have outcalling set up using the callback token in VM Pro under the user mailbox and the P Source number string in Manager. The P string contains commas for pauses and it works just fine. I have a customer with server edition and have the...

Is there a way to integrate the MVP130 with the IP Office such that 911 calls can go out the FXO port? The FXO Port would be hooked to a POTS line for proper location purposes on the 911 call. The integration guide only covers the ports on the MVP130 as FXS ports.

I staged a 4 site IPO SCN in my office. The setup is such that there is a voice/data VLAN on each switch and all my switches go back to a router that contains my 4 IP Interfaces for the voice networks that act as the default gateway for them. I removed a system and took it to a site and...

I have a new 9.1.6 IP Office installation where most departments have the User BLF key allowing Call Pickup when it's pressed. However, there is a handful of departments that when the User BLF key is pressed for the ringing user, it doesn't give the options on the display for Call Pickup. I...

Is there a way for a user to define a date/time expiration for their temporary greeting using VM Pro Intuity Mode? It appears per documentation, it's specified in time intervals of days. Is there a way around this? The customer used to be able to set this expiration date via the mailbox. He...

I have read several posts on the VoIP functionality and One-X mobile with the FQDN and the Split DNS. My question is, if I use the port range defined in the implementation guide for the "Port Number Range (NAT)" field under System -> LAN1 -> Port Number Range (NAT), does that range have to be...

The system I'm transitioning off of (Nortel Option 11 w CallPilot) allowed the users to access their mailbox to define their 0 out destination. I know the voicemail tab on the IPO allows for this to be set up there. My question is, is there any way possible to set this from the mailbox itself...

I have a customer that has an IT group that wants the group number to show up when they make internal calls to other extensions. Is this possible. I tried Bridged Appearance and it sort of works until the other party answers, it shows connected to the extension that made the call, not the...

Will CDP work on a new IPO deployment using 9608g phones to put the phones in the proper VOICE VLAN? I told a customer's data vendor to use LLDP and he wants to use CDP instead. I've never used CDP for this before. I saw a few posts that said no, but talked to a couple techs that said it...

I have a 2 site SCN that was working fine until the IT vendor replaced the Cisco BEFSX41 VPN Firewalls with RV130 VPN Firewall routers. Now the VPN works but the SCN won't come back up. Are there any default settings in these routers that would prevent the SCN from coming up? I don't see...