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Hello. Does anyone know if there is a way to set a timer to automatically log off a hot desk user on the MCD 3300 6.0 SW? We have a unique situation in that we are using the IP Device Only which is a locked set that cannot dial anything other than 911. It is a remote location that is open to the...

Has anyone out there setup CESID on the Mitel 3300. We are primarily a very mobile environment with hot desk users and ip devices only. We do have a NENA ID and the standard level of ALI database setup with the PSAP. We are interested in identifying users by device and location for an added...

Issue with mobile client softphone connecting: Mitel 3300 6.0 SP3, MiCollab server version 6.0.220.0 and client 6.0.331.24320 off of MAS/UC server 5.0.218.0 and MBG 8.0.27.0 A little history first...We have had mobile clients working fine in the past but after moving users to another Mitel...

Hello. We have Mitel NuPoint Voicemail- Build: 16.0.0.51.01 (MAS - 5.0.64.0) with unified messaging all flavors. Since we went to the cloud and moved away from exchange 2010 we now have just SMTP. We are using the MAPI Gateway configuration version 8.0.1.with an exchange server host as...

Hello. Has anyone used a Cisco ATA 186 to convert analog to IP? We would like to connect analog phones and FAX machines to our VoIP network. I believe we will use the SIP protocol? The ATA is on the network and has an IP address it is already assigned to the appropriate VLAN. I have an analog...

Hello. We have setup UCA Mobile for iPAD. (Server version 6.0 and Client Version 5.1.) We are connecting via a virtual MBG 8.0 to MCD 3300 5.0 SP2 with NuPoint 6.0 on MAS 5.0. Everything is working great with the exception of voicemail retrieval. Here is what I am getting While selecting...

Hello. We have a problem with a message waiting indicator light that we cannot deactivate or remove from a device. Long story short, the directory number was taken out of service and an asterisk was placed next to the number the phone was apparently then unplugged while the voicemail message...

Hello. Hoping someone can help with a Time of Day routing setup with NuPoint Call Director. MAS 5.0.64.0 - NuPoint Voicemail 6.0 The objective is to go to 3 separate hours of operation i.e. Monday through Thursday - 8-5 Normal Call Director Menu structure. Closed On Friday with a New Menu...

Hello. I am trying to setup my UCA Mobile Client for my iPAD. We have several executives that would like to use this method as their mobile device. So far, I have the client setup on the iPAD and the MCD is configured and added as part of my personal ring group. The application is loaded and...

This is a two part question: We recently upgraded our MAS to the latest version and our NuPoint to 5.0 SP1. #1: All of the sudden our voicemail messages have been getting routed to the junk mail folder in Outlook 2010. No change has been made to Exchange or our domain. This is also not...

Hello. We are using (MCD 4.1 SP2 - SW load: 10.1.2.13)We have external hot desking users that have been having issues with Mid-Call features (invoking them inadvertently i.e. placing calls on hold..handing off etc.). I changed the system options form to utilize Feature Access Codes and set them...

Can anyone tell me if its possible to prevent the HTML app upgrade message when logging in and out of ACD Express Groups as an ACD Hot Desk user? This occurs upon login and logout. A minor nuisance to the end users. This is on MCD Release 4.2 with 5320/5330 IP Phones (Rel. 4.1) Thanks!

Hello. I setup a hot desk user the other day. Nothing out of the ordinary for us as we have over 100 of them. Strangely the end user was not able to log in. I looked at the setup and COS and attempted to login as well. The profile appeared to be reloading but ultimately just went back to the...

Does anyone know how to obtain a copy of the MSL 9.3.7.0 software? We are running 9.1.32.0 currently and need to upgrade. Thank you!

Has anyone successfully setup UC mobile for iPhone or iPad? Our current UC server version is 9.1.32 the UC software is at version 3.2.15. I see support for Blackberry but I do not see support for other smartphones etc. I'm wondering if we need to upgrade to 4.0 software or higher to get this...

Hello. Does anyone know how I might get nominated to receive the benefit of Mitel Online training or who I might contact to initiate this request? Thanks!

Has anyone built an ACD Express Group with ACD hot desk agents? I have built the ACD Express Group and added an ACD hot desk agent as a member of the group. I have no issues with the agent build out and all functions work fine as far as logging in, make busy etc. However, when I call the ACD...

Hello. I upgraded our embedded voicemail from 4 ports to 20 ports. Our users are no longer able to press the lit envelope icon to dial voicemail rather they are now having to dial the pilot number to access voicemail and retrieve messages. What can I do to restore that functionality? Any help...

Hello. I need help with the proper parameters to generate a traffic report on the Mitel 3300 i.e. MCD 4.2. I keep getting no traffic files found or cannot find. I am using the maintenance command window to view data collection. In short, I am looking for the best way to generate a [b]low level...

Hello. We have a particular need to auto discard messages from subscriber mailboxes after a pre-determined period of time. I set message age limits to 15 days or 360 hours for unplayed, played messages. We have Standard UM setup for these mailboxes and as such, the subscribers are not accessing...