Search results for query: *

Hi all I want to know is there an option that called "Agent presentation message"? for example: incoming call to call center hears company greeting and goes to free agent,and hears pre.msg( I am agent number 10 "RAD") and then agent answers the call. call--->company greeting ---> agent...

Hi all I faced with this problem . I have computer with asus mother board and NIC realtek , this computer randomly disconnect from network but I have ping from my 555o ip console.take care just my computer lost ping and 5550 is ok. I installed a fresh windows xp sp3 and installed NIC driver...

Hi All I want to active camp on tone on internal and external calls and I want to repeat this tone every 5 sec I tried: 1.camp on tone time in cos =5 2.camp on tone repeating in system option =5 But when a call receives for a busy extension I just hear the tone once. how can repeat this tone...

Hi all I am looking for document to explain how to use or define CLASS OF RESTRICTION .please share if it is possible. AlCATEL-LUCENT is my love. Swinstation

Hi all I encounter a new issue about phone lock. I lock all my IP phone when I go out of office ,but when I arrive to my office next day I see all phone are unlock. I think it is depends on scheduled reboot ( every night).so please share your experience about this issue. AlCATEL-LUCENT is my...

Hi all I face a new problem today in my site : when a operator answer incoming calls as PRI or CO line ,a soft key appears on F1 key that show " Non-RLT" I have to press this key and then I will be able to transfer the incoming line. also I tried on internal(extension) and outgoing but I did...

Hi all I faced this problem recently , after I defined AA on CO trunks. actually I set up AA on AA like: press 1 to ext 190. press 2 to ext 191. ...............up to 6 go to operator. so when the caller waits and the (for example 190) answers the call every things fine and the trunk release...

Hi all I face a new problem on Mxe III 3300,and I am looking for solution: On mxe all led turned on and I could not able off them,I installed software again but the problem still exist(also the remote alarm button show disabled),what is your idea?

Hi all I am new in mitel , I faced with a new problem with CO trunks,some time in incioming calls after ringing and answer the port stays busy and I have to reset or disconnect the line from ls board ,I am expert in alcatel-lucent in alcatel PABX there is an option that you can configure your...

Hi all with refering to this post : http://www.tek-tips.com/viewthread.cfm?qid=1583299&page=1 I have MOH and RAD greeting for incoming calls from cisco,so please tell me how can solve this problem? also I attached mitel configuration on the attachment.