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  • Users: newglide
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  1. newglide

    CMS Data

    I am not a data base guy so I apologize ahead of time for lack of detail. We have 2 CMS ver 18, 1 is running in standby and the other is the primary. What we would like to do is access the data to run reports on. The CMS only stored detail data for 30 days. We would like to get detail for up to...
  2. newglide

    Hearing tones while on a call

    I have Aura ver 6.3 with an SBC with SIP trunks. I have a user who while on a call hears what he describes is someone on the line trying to dial.
  3. newglide

    Chassis Inventory

    I have quite a few 4500 series chassis and need to get an inventory of what is in them. Other than connecting to each switch and running a sh inventory command is there an easy way to get the inventory?
  4. newglide

    backups fail

    I have a few servers that the backups are starting to fail. I logged into the cdom this morning and am seeing failures. Ver 6.3 CM. Her is what the log is showing. 2016-09-28 10:17:38,747|bdb_db_open: database "dc=vsp": unclean shutdown detected; attempting recovery. 2016-09-28...
  5. newglide

    Coverage path Question

    I am running CM 6.3. I am forwarding my phone to my cell. The call rings the cell once then goes to the AAM voicemail. I do want the call to cover to AAM but need more than one ring. I can get the cell to ring more than once if I change don't answer to N but it does not cover to AAM no matter...
  6. newglide

    How many voicemails do I have

    I have Aura messaging and need to see how many voicemails a user has. Is there a way to find out?
  7. newglide

    Utility Server

    I have a standalone utility server ver 6.3. I am getting an authentication error now when I try to connect. I can connect to the system platform but not the server. It's been about a couple of weeks since I connected and for some reason now I cannot connect. Is there a way to change the...
  8. newglide

    Archive Nexus 5K

    Is there a way to archive the nexus 5k the same way I would in IOS?
  9. newglide

    Time of day

    I have a 9611 running h323 that is in a different timezone. It is a stand alone phone that is connected to a firewall that is connected to the host via VPN. I am running cm 6.3 with a G450 gw. Is there a way to set the time zone for a single phone? I looked in the network region and didn't see...
  10. newglide

    Archive via ftp

    I have a Catalyst 3560G I am testing archiving my config to my NAS via FTP. When I run the command archive config then run sh archive I get an error - Timed out. I run wireshark to see what's happening and I can see it connecting via ftp over port 21, sending the username and password, switches...
  11. newglide

    Aura Reach Me feature

    I have aura messaging 6.3 with a SIP trunk to my CM. I have 9611g handsets. I enabled reach me in the Class of service. Configured reach me under the user preferences. When I call the voice mail answers and tells me it is trying to find me. I then quickly comes back and tells me that it can't...
  12. newglide

    SIP Agent

    I am trying to set up One X agent SIP. CM 6.3 SM 6.3 I have the 9611 configured and registered to the SM. The One X Agent logs in and I can get the Agent logged in. My issue is the agent connects in an AUX mode and I cannot get it to go into ready. I run a traces and I see an error, 480 SIPS not...
  13. newglide

    phone up time

    CM ver 6.3 is there a way to see how long an IP phone has been registered?
  14. newglide

    Reporting

    I have a CM 6.3 and use ASA 6.0. I know there is a report to run to see what stations are active and what phone they have. Is there a report that will also give the serial/mac address?
  15. newglide

    Remote Call Center Agent

    I have a remote SOHO office that is connected via VPN back to our Corporate location. A 9611G is hanging off a CheckPoint firewall. The checkpoint is doing the VPN. I have a 6.3 CM. The phone is currently set up h323. The user is part of a call center and uses the One X agent. With the phone...
  16. newglide

    list trace question

    Running CM6.3, ASA 6.0. Is there a way to capture a list trace of a station? When I monitor a list trace the screen will sometime roll before I can see or copy the last line. For some reason I cannot go to the previous page.
  17. newglide

    Assigning a network Region

    Is there a way to assign a 9611G to a specific network region? I set up a new network region and before I make it a live change I'd like to test it on my phone. I have 6.3 CM
  18. newglide

    Communicator Mobile

    I have 6.3 CM and CES. I am testing the Avaya Mobile Communicator. I am currently running the One X mobile. When I configure Communicator to make calls using my cell the calls do not reach my cell. When I do a list trace it appears the CM is not inserting the 9 before it tries to dial out to my...
  19. newglide

    9611G Agent information line

    Looking at an Avaya Call Center desk phone functionality document it says that there is an Agent information Line below the top line in the display on a 9611G. How would I add that to my agents phones?
  20. newglide

    Call center and RONA

    Currently our call center is configured to put the agent into AUX mode if they miss a call. I see the benefits of doing this. If a call were to come in and an agent forgot to AUX out when taking a break or log out when leaving for the day the they would not continue to get calls. What would be...

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