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Hi all I want to know if the temporary station disconnect feature is supported on CM Rls 6.2, I means if a user didn't use his IP Phone for configured maximum time (for example 15 minutes) and timeout expires the station goes to logout state, and he need to re-login again. Please let me know...

Hi all I have some confusion about Avaya IQ and Avaya CMS products operating in the Contact Center Elite environment, so when I read in the documentation, the description of both products is to provide real-time and historical reporting, so I don't see any difference between them...!!!! Please...

Hi all Our customer have a pair of S8800 server CM rls 6.0 on the main site with 4 G650 Gateways and ESS S8800 signle server on the remote site with 2 G430 Gateways, Now all IP Phones on either Main or remote site register to the CLAN boards located on the main site.. Due to IP network issues...

Hi all I have some confusion between LSP and ESS survivability configuration, so as my understand LSP can only take the control of its local Gateways (Not for remote Gateways) when Primary server down...!! but ESS can take the whole control of the Gateways either on local or on remote sites...

Hi all We want to upgrade the CM to release 6.3 but we already have Verint Recording version 10 runing with it, so does this version of Verint will be supported on CM 6.2 after the upgrade ? because I can't found this product on the Compatibily Matrix of CM. Thanks for your help Best regards

Hi all Our customer want to upgrade CM System release 3.1 with G650 Gateways, for the CM Server I already have the procedure, but how about the G650 Gateways ? Do we need to upgrade also IPSI, CLAN, MEDPRO...cards and the IP Phones ? Thanks Best regards

Hi all We have a costumer running Avaya Communication Manager with CMS Server, now he want to change IP addresses of all the solution (CMS, CM Server, IPSI Card...), so please how to change IPSI and CMS IP addresses ? and how many time it will take this intervention ? Thanks in advance Regards

Hi all We have customer running CM Release 3.1 with CC Elite, and we want to upgrade the hole solution to the latest version 6.2, Now I have two questions: 1) Where the current CC Elite is installed ? it is a Software installed on seperate server or only license activated on the CM Software...

Hi all we have issue of automatic disconnecting of call over Euro ISDN PRI trunk, so when user end his call and let the handset didn't hung up the system didn't terminate it automatically. Please see the rdb printout: TYPE RDB CUST 00 ROUT 20 DES PRI TKTP DID NPID_TBL_NUM 0 SAT NO...

Hi all we want to add two MP80 VOIP ressources boards on the G450 and I need to know if we can add this cards only without software configuration ? Please let me know if we need to configure something on the CM server or only add this boards on G450 gateways ? Thanks and regards

Hi all We have customer runing Avaya CM release 5.1 with Imagicle Soft Clarity for accounting & CDR, Now he want to assign some costs (for example 300 Dollar) to same IP sets within CM system so when these users reach their treshold (300 dolar) the IPBX automaticly block outgoing calls for...

Hi all We are runing CS1000 Rls 6.0, and when the CDN 1000 was busy (all agents members on call) the caller hear only ringback tone, now my customer want to busy forward this CDN to another PLDN...so when all agents go busy (on call) the call must be automatically forwarded to the PLDN 1200...

Hi all We have set up IP office 500 Rls 8.1 for our customer and it work correclty, all sets are 1608 and 96XX IP Phones, now the customer ask us to configure automatic lock of the IP phones after no activity period, so when the phone stay for idle for sometime (example 10 minutes) it must be...

Hi all we are running CS1K and Nortel CC6, all work fine, now our customer ask for "Average Waiting Time" report how we can obtain it within Historical Reporting of CCMA, I have search on all default reports on CCM1 but I can't find that...!! Please is there any way to abtain it by either...

Hi all we are running CS1K and Nortel CC6, all work fine, now our customer ask for "Average Waiting Time" report how we can obtain it within Historical Reporting of CCMA, I have search on all default reports on CCM1 but I can't find that...!! Please is there any way to abtain it by either...

Hi all we have issue with Nortel Viewer Rls 6.0 that we can't install it and make it operational yet, and we can see the files .wav record in the F:\call partition of Recorder Server, but when we try to read this files directly through any media player we got error (you must download a...

Hi all we have big issue with Nortel Viewer Installation Rls 6.0, we have follow the documentation as well, but when we try to log into home page by typing either (http://hostname/Nortel or http://hostname/witness) we got this error: Unable to log you in,please contact administrator. objPortal...

Hi all we have issue with Nortel Viewer Rls 6.0 that we can't install it and make it operational yet, and we can see the files .wav record in the F:\call partition of Recorder Server, but when we try to read this files directly through any media player we got error (you must download a...

Hi all we have set up new Midsize Communication Manager System Rls 6.0 with all Virtuals machines (CM, AES, SMGR, SBC...) all work fine, but when we try to access WebLm interface page through CDOM-->Server -->License Management --> Launch Weblm we got another page with ...

Hi all we have customer running IPO system with somes remote vpn phones 9620, all works good the problem is when the remote vpn phone loss the connection caused by either (Network outage, internet problem, router vpn down...etc), it displays "VPN Tunnel failure" and stays long times until we...