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I've got an AACC 6.2 system and over the past few days some of our supervisors have observed agents in an Idle status even when the skill set clearly has a call waiting. Any help with this would be greatly appreciated.

I have a BCM 400 at a remote site that is able to receive calls perfectly fine but when they try to make calls out, they get a busy signal with the exception of three other sites that are considered remote like themselves. So basically calls going to headquarters are the ones failing. Some...

I've got an AACC 6.2 system that was recently installed. The IVR greetings, hold messages, etc. were working fine but just died out of the blue today. Is there a service or something I can easily / quickly restart to get them back online or will I need to do the usual "Step 1.) Reboot AACC...

I'm trying to track down how unanswered calls are going to the voicemail of someone instead of a general mailbox that everyone has access to. Basically, the issue is that someone's calling a location, hitting the BCM, and pressing 0 at which point it's going to an extension (I assume defined in...

While mildly experiencing with the CS1000 that my company has there are some areas in which I need a little more information that I haven't been able to find. One of those areas is CDP. I'm currently trying to send an extension on the CS1000 to an Option 11C site my company has. I...

I've got a BCM50 (version 2.0.2.05e) that has an "all call" line that rings all extensions (generally due to the key code box at the gate forwarding to the all call extension). One of the users is getting voicemails in his mailbox when the call goes unanswered. I've looked at the profiles for...

I checked with the carrier and they seem to think that it's out PBX that is sending the caller ID programming as opposed to them being the ones that program it. Is there a way I can check to see if out system is sending out the caller ID information and if so, what it's sending out? I've never...

I have four people that will need to have three of the same extensions on their phones to share for receiving calls for a support line. If I use the layout below, will my setup work so that if someone calls the 8080 (key 1) line it will roll over to 7080 if 8080 is busy and if 7080 is busy it...

I've done a couple of CDPs out to Option 11 systems but is it possible to do so with BCMs as well?

I have an extension that need to forward to an external number. When calling the number internally it's forwarding as expected. But external calls are not forwarding to the specified number at all. Is there a class or something I need to adjust for external calls to be forwarded as well...

I've been asked to set up this bad boy http://www.algosolutions.com/products/Audible-and-Visual-Alerting/8001-ip-alerter.html with an i2004 but I've never touched anything related to a KEM in the phone system. The "Example Setup" section says "Within CS 1000, configure the IP Alerter (which...

I've got a phone that has it's primary and secondary lines both set as MARP. It's on the second desk (temporary) for someone but their primary phone is the one the phone system consistently goes to when you dial their extension which results in a voicemail message (due to the "Forward" button...

I'm having some seriously exhausting issues trying to get a simple phantom extension to forward to an 800 number. I've found information after information on this but can't get anywhere. Once piece of information suggests using "HOT D" for the FTR but I can't do that because I can't enable MBL...

I've got a BCM400 on which I need to change an inactive set to an active set. I've never done this and don't see something that seems like it should be an "Enable / Disable" button.

There's an exchange that is currently requiring users to put in the area code to dial. I compared it to another NXX in the system that isn't requiring the area code and the details are the same. Any thoughts on what might cause this? It's got to be a setting somewhere.

I'm trying to add in an IP 2004 phone but every DN I've tried gives me an "Invalid DN" error message. I've confirmed they're available DNs through printing "ludn" but all fail me. Am I doing something wrong perhaps?

I'm working with a BCM400 and can't figure out where to update / modify the menu options that are giving when calling the main number that the BCM is using. I have checked the "Applications -> IVR" area (to find that noting is set) and don't see anything in Application Builder that corresponds...

Is there a setting that would affect how many digits someone can dial before the phone starts attempting to place the call? I've got a phone that has settings that look perfectly fine but when I hit the eighth digit, including the 9 (example number: 9-111-2222), it starts ringing immediately...

Hi, I'm trying to figure out how to go about setting up the ability to allows users to dial 211 in the same manner that they're able to dial 411. I have no idea where to even start with making this happen. Any suggestions are gladly welcome.

As of early this week or very late last week a BCM 400 I've got has been dropping calls. The alarms showing up are as follows. 1.) Core Telephony - Digital trunking clock in free run. 2.) Core Telephony - "Degraded Minute"short term alarm threshold has been exceeded on the DTM. The module is...