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  • Users: MaximusCPT
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  1. MaximusCPT

    Automated Post Call Survey

    Hi guys, I know this has been asked previously (Link)but with the new releases and AACC I am hoping this has changed. We are currently running a CS1000 rls. 7.5 with Callpilot rls. 5.0 and AACC. We currently have a post call survey in place that the agents transfer to, but the we have had a...
  2. MaximusCPT

    External Music on hold issue

    Hi Guys, I am having an issue where i dont get any music on hold when a user dials in from external(when user is put on hold just gets silence). Music internally is not a problem. we are currently running 3 MGC cards 1 with a 96 port DSP card and 32 port DSP card the other 2 MGC's have one 32...

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