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I used to be able to busyout a switch login in ASA. Sometimes we'd have remote support or a business partner login in to do some work. today I was doing a list trace and the power in the building went out. after logging back in to my desktop, the switch still showed me logged in and the list...

I'm trying to clean up the switch and wanted to see if there was a way to run a BULK command to list usage on all vectors and skills. I can list usage on each vector to see if it is called by a VDN or another vector but that will take a very long time. ASA has something that does that for...

I'm cleaning up some old DTMF menu's in some vectors. I think it's probably a bad practice to continually loop the customer back to the menu announcement if they don't press an option or press the wrong option. I'm guessing if someone called in put down their phone or switched over to answer...

Can anyone tell me why this scenario may play out the way it does. The facts… We have 2 call centers. The both have 2 separate Switches in Dallas & Chicago. 800 traffic is routed by the carrier 50/50 between each location Each location has a vector which “considers” both sites for BSR routing...

Can anyone point me in the right direction here... I'm woking a new contract job and don't know this environment very well yet. I have a 8730 connected to an IVR via T1's. I can see the DS1FD stations built in the switch. I can see the Agents built to Auto Login And I can see the hunt group...

Does anyone know if I can change my hunt groups from UCD-MIA to EAD-MIA live. I'm hoping I could make the change during working hours and not have to ask all my agents log out and back in. I know if I change agent skills in CMS that they don’t' have to logout/in. but I can't modify Hunt Groups...

i know I'll kick myself in the butt when I see some of your replies... can anyone tell me the "modern" way to program TOD in a vector? Let me explain... My call center has 3 departments... Sales, Service and Billing. Say they all operate at different times of day and day of week. Lets say I have...