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Does anyone know of a 3rd party software that can assist with administrative changes for CUCM 6.0? I'm looking for a simple GUI to allow site admins access to update phones, names, etc. without them having to use the Cisco web admin tool. This may sound stupid to some of you and I agree...

I have a Cisco VG224 analog gateway installed and need to have the ability to transfer calls from one of the phones. All i can find is that is should work when set up as a SCCP gateway. I have the following added to my configuration to provide the additional feature: stcapp ccm-group 1...

Hi I am currently upgrading my local service from a T-1 to PRI. We are in an area with 10 digit dialing. The PRI is working correctly for inbound calls but is only sending out 7 digits to Bell. Where do I set the # of digits allowed on the new route? Thanks Ken

Does anyone have any tech documents on setting up a PRI on an Opt 11 - 81? I currently have my local service on a regular T-1 and am interested in converting to a PRI to use caller ID. I've programmed many T-1's but no PRI's. Are they similar? any additional hardware required? your...

Hey guys, I need some help. Is the following scenario possible? I'd like to install a PRI in either an Option 51 or 11 for local service/ DID etc. I also need ISDN BRI lines for video conferencing and WAN backup. Is there a card for the Meridian 1 that will build a BRI lines and therefore...

I'm trying to transfer 2 external calls (trunk to trunk transfer). Here is the problem: I'll call a local number and then later want to transfer that person to another number (LD or local). The call will go through but the PBX will not let me complete the action of transferring. On the other...

I have a site that would like the night greeting to turn on between 12 and 1 pm. The greeting is currently set up as a time of day schedule but you can only set the beginning and end of each business day. ie 8 am to 5 pm. There are no provisions for mid day "night" menu service...

I have an interesting one for you guys (and gals). We have 3 phones all with the same extension. A 2616, a regular 500 set and a second 500 set with a cordless phone attached. Just today, the 2 analog phone starting ringing constantly. When you pick up the handset, there is dialtone. The...

Does anyone out there currently use HP Openview for network management? Is it possible to have Openview monitor our PBX's as well? Any ideas, let me know. thanks ken

Is it possible to build a trunk on an Opt 11 similar to a DID trunk coming from Bell? I have a fax server with 2 DID trunks directly from Bell in one office. This server is being moved to another office and I will have to change carriers to move the DID's. I have an Opt 51 networked with an...

I have an Option 11 that receives frequent calls to the attendant that are either dead air or a busy signal when the call is answered. All calls are initiated from our COTs (all trunks in the group, not one in particular) We have an auto attendant answering all incoming calls on these lines...

When removing the ACD DN from my system I get the following error: REQ out TYPE acd CUST 0 ACDN 3344 SCH5362 SCH5362 - Cannot remove ACD-DN when the ICPM is monitoring it for statistics. What is the ICPM and how can I stop the monitoring process? There are no phone associated with the ACD -...