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Turn off ringing on ACD key on 500 set
This is an oddball request that I just got. We need to turn off ringing for the acd key of a 500 set. I know you can set SCN for an extension but can you do this for an ACD key? On a related note---How do you stop the caller from hearing ringing before moh starts to play? This is an Option...- huntdeb
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- Replies: 11
- Forum: Nortel: CS1000 (Meridian) systems
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Where do I set an ACD Q to put an agent in NRD at the end of a call?
I want to have ACD agents put in to not ready at the end of a call. What setting is used to achieve this? I have looked at all of the options in ld 23 for programming an ACD Q and I didn't find it there.- huntdeb
- Thread
- Replies: 9
- Forum: Nortel: CS1000 (Meridian) systems
