I have one user that is having this issue. Every other user's phone works fine.
Details:
Call From ###-###-5720
Call to Any number outside the office
Result call connected and caller ID showed ###-###-5720
It should show ###-###-5555 like all the rest.
Including the profile for his phone...
Real Time Reporting seems to have stopped working on machines that are outside of the same subnet of the symposium call center server.
Example:
Symposium Call Center Server,IP: 10.21.2.xxx = works fine
PC#1, IP: 10.21.2.xxx = works fine.
PC#2, IP: 10.21.17.xxx = does not work.
-Historical...
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