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  • Users: Gupz
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  1. Gupz

    Avaya CCR - Crystal reports ?

    Hello I know you are all going to say uninstall and install Xima.... However, I have a customer that is very invested in CCR already they have used for along time and like the product (within reason). They had an issue and I have had to upgrade the entire suite and now they have inherited a...
  2. Gupz

    CCR Agent Time card report bugged in 8.1 (69) ?

    Hello all, Have recently had a system upgraded to 8.1 (69) and CCR seems to be playing up.. Pull a report and group by day and the data all seems fine, Pull the same report and group by agent and the report is about three times and big and it all just seems to be duplicated nonsense! I have...
  3. Gupz

    8.1 Flare Comunuicator basic Soft phone

    I have a set up where the customer wishes to use a basic soft phone and they are currently at V4.. If I move them up to V8.1 teleworker then they need preferred edition and thats a huge cost. for a smal amount of users.... So looking at: Upgrade 8.1 Additional Endpoint licences 8.1 Softphone...
  4. Gupz

    CCR Agent time card report

    IP500V2 7.0(36) CCR 7.0.6.6 Agent Time card report - Generated via scheduler by a supervisor. For some Agents it shows Shifts - Lunch - Breaks + all call stats For other Agents it only shows Lunch + Breaks + call stats however there is no Shift time. Agents are in the same hunt groups same...
  5. Gupz

    CCR Help

    Had an issue today with CCR where basically the servers (VMpro server, CCR server and PBX switch) went offline and after getting everthing back up and running all was ok again /first big phew! however later in the day CCR starting running really sluggish not letting supervisors log in etc so...
  6. Gupz

    DND Wrap up time

    Hello all, Having isses with a single user on a CCR system. The issue he is experiencing is that when he finishes a call he presses the DND option on his phone and selects wrap up time and his phone 'Randomly' pops out of wrap up and calls are presented to him. As a get out he is currently...
  7. Gupz

    CCR User account

    Hello all, I have recently taken over a CCR system and the person who adminsters the system there has an error where they have deleted a supervisor account and now the supervisor account cannot be recreated as it says the email address already exisits in the system. ANy help apprieciated.
  8. Gupz

    Crackle on voicemails

    Hello there all, I have a problem on an IP500 system where the voicemails are crackling/distorting. Using the voicemail to email facility the customer has sent me quite a few examples. The messages are clear as day until about 1-2 seconds then distort/crackle for the rest of the message. You...

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