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  1. delkins1967

    AUDIX GIVES "SYSTEM ERROR" WHEN TRYING TO REM SUB

    Hey there, trying to remove a subscriber from Audix and am getting "please wait" in the upper right corner then after about 2 minutes "system error" in the bottom left (see screenshot), and obviously the sub is not removed...any ideas why? thanks!
  2. delkins1967

    WTH does CH stand for?

    can someone please tell me what what CH stands for on a phone record? never seen that before, just curious, thanks! 06 ADL 31 07 08 AO6 09 CFW 8 5999 10 RNP 11 PRK 12 RGA 13 CH D 6999 14 MWK 5999 15
  3. delkins1967

    Avaya 2420 + CS530 HEADSET - LIFTER = HEADACHE

    we have someone using a Plantronics headset and electronic hook switch cable APV-66 that is supposed to eliminate the need for the handset lifter. they are plugged in to the headset jack on the phone and everything works fine except they cannot release the call remotely using the call control...
  4. delkins1967

    Cannot Receive Inbound Fax

    please help! I am a relative newbie to Cisco VoIP and have two fax lines built on FXS ports that are able to fax out but cannot receive inbound fax transmissions. if you call the fax numbers either internally or externally, you receive the fax tone handshake from the machines, however, if you...
  5. delkins1967

    Avaya 2420 Not Displaying "inAns" or "Outgo" calls in log

    we have a 2420 phone that displays the "missed" calls in the log but not the "inAns" or "Outgo" calls. would that also be related to the firmware or is there a setting we should be looking at? thanks! thread690-1559546
  6. delkins1967

    HELP! Conference function not working

    [glasses]hey guys - could swear I have heard this somewhere before but cannot recall what the fix was - I checked existing posts and none deal with this exact issue. here's the sitch: user on 6408D phone set calls someone in the building, once connected, he hits the 'conference' button, gets...
  7. delkins1967

    CALLS NOT ROLLING INTO VOICEMAIL BOX

    hey there - I have a new DN we built that covers to voice mail (internal Meridian Mail) but will not roll into the mailbox for the DN, instead gives a prompt asking for the mailbox number. once you enter the mailbox number, it plays the person's greeting so the mailbox is set up and working...
  8. delkins1967

    Outbound CID Showing lead number in PRI

    got a strange one for you all - Option 11c on outbound calls, CID is displaying the lead number of the PRI, not the DID making the call. so far, this is only happening on one extension. see TN info below, checked the CLS as well as all keys, etc. against a TN that is functioning correctly (and...
  9. delkins1967

    2420 G3 SOFTWARE VERSION COMPATIBILITY

    Can anyone tell me what version(s) of software on a Definity G3 supports the 2420 phone sets? thanks!
  10. delkins1967

    Mute button light will not go out

    here's a puzzler for you - in 15 years I have never heard of this happening. We have a user at a remote site that swears when he presses the mute button on his 6048 phone that it works, but will not go out when pressed again. we have tried replacing the phone set, but it does the same thing...
  11. delkins1967

    REPORT OF SPECIFIC DNs

    I am a relative newbie when it comes to Nortel PBX functionalities - can anyone tell me if it is possible to get a list/report of a specific group of DNs or TNs that have for instance the same number in the FDN or HUNT field? I need to find out all the numbers that forward on no answer or busy...
  12. delkins1967

    CALL FWD REMOTE DOES NOT WORK FOR INTERNAL CALLS

    Hello there! we have set up an extension with the proper COS to allow CFWD OFF NET and when they use the CFWD FAC to send calls to their cell phone, external calls are routed to the cell number correctly, while internal calls just ring open and do not transfer. any idea why this is happening...
  13. delkins1967

    Weird Outbound CID Issue

    has anyone experienced outbound CID that shows the main/billing number for only a few DIDs? we have a G3Si and just built 3 new extensions 5196, 5198, 5199. when they dial out, it shows the main number 5100, but no other extensions do that, they all send the correct CID for their DIDs. Checked...
  14. delkins1967

    Conference Outside Line Not Working

    HELP! I know this is an easy fix and probably just overlooking the obvious...have an S8300, when conference button is used to conference two "off site" calls, it does not work. the first call goes on hold as it should, second call connects, however, when conference is pressed the second time to...
  15. delkins1967

    S8300 - Outbound Call Report

    Does anyone know whether or not there is some kind of outbound call detail reporting available on the S8000 series PBXs? Don't recall hearing that Avaya added anything like that but wanted to reach out and see if anyone knows or not...recently had a site that sent out a 911 call but nobody...
  16. delkins1967

    HOT LINE / RINGDOWN ISSUE

    hello everyone! we have an S8300 and have set up a hot line phone to ring an extension, however when you pick up the ringdown phone, nothing happens. i've set up tons of these all over and never had this happen. several of us have checked and double checked the station programming and it all...
  17. delkins1967

    zero out not covering to voice mail

    colleagues, we have a definity system, calls which zero out from extension A to extension B are not then rolling to extension B's voice mail, they continually ring extension B until the caller hangs up. extension B is set to roll to voice mail after 3 rings via the coverage path. can anyone...
  18. delkins1967

    Zero out (covering extension) from Audix does not roll to coverage

    hello! we have an extension (A) with a covering extension (B) in voice mail. when a caller reaches ext A's voice mail and presses zero, the call is redirected to ext B, however, the call continues to ring and never rolls into ext B's voice mail. is there a way to make that happen? according to...
  19. delkins1967

    CALL FWD Bridged Appearances

    I have a phone with 3 bridged appearances of an x-ported extension (guy has english and spanish speaking clients, needed a line for each). when he's out of the office, wants to forward both his lines to his cell...I can get RCF set up on his main line but how do i get his bridged line to do the...

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