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Hello I managing a Call Center for a customer and a Call Center Supervisor wants to have the ability to remotly get and Agent back in the Auto-In option in order to start getting calls. Once a Agent has Log-In, they stay on Aux-Mode, How can I Remotely Get them into Auto-In Option. Is there...

Hello Need assistance, I have a Avaya Server S8300 running on 5.2.1, Software Version: R015x.02.1.016.4 I need to apply a Service Pack-18 to Integrated Voice Messaging. I know that in order to apply the Patch, I first have perfume a Back to the Messaging and then stop the Voice Service. I...

Hello I have a Customer with an Avaya S8300 5.2 , with Integrated Messaging. I have program a Automated Attendant with several options. When providing the Automated Message, I provide the following Message. For Directory by last Name select 7 for example. Once a Customer selects this option...

I was told to Performe a New Installation of a New Avaya CMS R17, model Dell R620. This system comes already pre-configured initially, But I was never told that if you Start the system you should complete the initial pre-installation once power-up. Not Knowing this, I Power-up the Avaya CMS...

Hello When access server for 1st time, follow Avaya CMS Installation procedure, open new konsole window and only 1 change performed, then shutdown server I was told to try and Performe a New Installation of a New Avaya CMS R17 Dell R620. This system comes pre-configured initially, But I was...

Hello, I need some advise, I have several Judges and clients using Avaya 9641g and does not need some Labels like: Browser, World Clock, Weather, My Picture and Calculator. The need these space to add other favorit contacts instead. Is this Possible, I have been browsing through the phone...

I am having strange problem, I have BCMR to run the Real-Time and Historical Reports for several Hunt-Groups. I can start the BCMR Server Application and can see the system connected to PBX. I can perform Downloads and I can see Data running and also after running Updates . Once this has...

I am having strange problem, I have BCMR to run the Real-Time and Historical Reports for several Hunt-Groups. I can start the BCMR Server Application and can see the system connected to PBX. I can perform Downloads and I can see Data running and also after running Updates . Once this has...

I am having strange problema, I have BCMR to run my Real-Time Reports for several ACD-Groups. I can start BCMS Server and system connects to PBX, I can perform Downloads. I can see Data running after running Updates or running Downloads, once this has completed I start my Client BCMR connection...

I have a little problem, I would like know which step I have to do for Call Forwarding another station from my extension. Example, a Secretary would like to perform a Call Forward all calls of her Boss from her extension. What do I have to activate in the COS or Feature of the PBX. Actually I...

Hello I have a Avaya Call BackAssist Server working since 2009, since Avaya CB Assist System was implemented, all calls recieve once a customer selected to be call back, the number has shown at the agents IP-Agent Phone. Suddenly couple of week ago the system is sending the calls to the...

Hello I have a Avaya Call BackAssist Server working since 2009, since Avaya CB Assist System was implemented, all calls recieve once a customer selected to be call back, the number has shown at the agents IP-Agent Phone. Suddenly couple of week ago the system is sending the calls to the...

I have a Avaya Call BackAssist Server working since 2009, since Avaya CB Assist System was implemented, all calls recieve once a customer selected to be call back, the number has shown at the agents IP-Agent Phone. Suddenly couple of week ago the system is sending the calls to the agents, but...

I would like to know if someone has configure the snmp feature to an Avaya CMS R16, can not find any document in avaya support. Need to configure snmp to a cms R16.1, need to know if this possible. Thanks

I administer a CMS Server Version 16.1, I have a 5 Licence for CMS Supervisor. This is the first time this is happing, I only have 1 Supervisor Connected and a second Supervisor try's to connect to his CMS Supervisor Application, they are receiving the following Meassage: Fail to open...

I have a customer that recently acquire or took over a New Company and this one has and Asterisk PBX Server. They have a VPN connection between two sites, In Main Site one(1) they have and Avaya S8700 5.2 and Site Two (2) they have the Asterisk PBX Server. I need to configure and H323 IP trunk...

Can not find on Customer System Feature page 12, Login Lenght Option. this customer had before Call Center Campaigns, but switch 3 years to other PBX Brand to handle call Center campaigns only. Now I need to add a new campaign for this Help Desk of 10 agents, but can not find the way to add...

Problems is as follow and a brief description of my problem: 1st, All the Incoming Calls are bieng handle through a CO Trunk-Gruop 6, this Trk-Grp 6, this a CO Trk-Grp has only 4 channels Loop-start. When a TTY call is receive through this CO Trk-Grp 6, these calls are handle 1st internally...

Problems is as follow and a brief description of my problem: 1st, All the Incoming Calls are bieng handle through a CO Trunk-Gruop 6, this Trk-Grp 6, this a CO Trk-Grp has only 4 channels Loop-start. When a TTY call is receive through this CO Trk-Grp 6, these calls are handle 1st internally...

Hello Customer does not have Agent Expert Selection (AES), need to add agents BCMS-VU LOGINS, need to know how to add these agents, need steps. thanks