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  1. retireme

    Crisis Alert for internal calls

    I have a unique situation where our internal police force has requested all emergency calls stay internal. In other words all 911 calls are redirected to the on Campus Police not to the 911 Emergency Call Center. That was easy. They now want me to activate Crisis Alert for their phones but I...
  2. retireme

    Console transfers not going to VM

    When the switchboard transfers a call to a hunt group and the call goes unanswered, the caller is returned to the operator rather than going to voice mail. This doesn't happen with internal calls. I'm looking for something that will force the unanswered transfers into the voice mailbox set up...

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