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  • Users: jimmypk
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  1. jimmypk

    Unable to login user 118 to CCMS

    Hi all I use Contact Center Agent Desktop to login, but fail with follow error: Unable to login user 118 to CCMS. The attempt to log into the Contact Center has failed or been refused. Please consult your Administrator or refer to the CCMM Installation and Maintenance Guide...
  2. jimmypk

    Not list voice call history in CCAD

    Hi all, In Nortel Contact Center 7 system, CCAD only lists Email Contact & Web Communication of customer but don't list voice call history in CCAD. What must I configure to see voice call history? When a customer calls to Contact Center, CCAD views phone number but not view First &...
  3. jimmypk

    Configure RAN in script

    Dear all I have configured RAN in Script : " GIVE RAN 10". 10 is number of RAN route, but when call in queue (or out of serive) customer can not head RAN. /* Skill1_Script */ IF NOT OUT OF SERVICE contact_skillset_cv THEN QUEUE TO SKILLSET contact_skillset_cv WITH PRIORITY...
  4. jimmypk

    Server CCMS is halted every 3 days

    Please help me solve these problems 1. The server that is hosting CCMS (Co-resident with CCMA and CCT) is halted every 3 days. 2. About once a week, three services of CCT (TapiSrv, ACDPROXYService, NCCT TAPI Connector Service) are stopped and then immediately started automatically and...
  5. jimmypk

    Server CCMS is halted every 3 days

    jimmypk (IS/IT--Management) Jan 4, 2011 Please help me solve these problems 1. The server that is hosting CCMS (Co-resident with CCMA and CCT) is halted every 3 days. 2. About once a week, three services of CCT (TapiSrv, ACDPROXYService, NCCT TAPI Connector Service) are stopped and then...

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