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On A CM 6.0 CM, How can I change the disignation for a feature system wide. For instance, If I want Send-All-Calls to say something like DND, where can I change this? I heard it can be done. Thanks much! Joe

Hi all, We have a new 6.2 with Avaya Aura Messenger. We are programming for outlook integration. We got this working, but when we press the "play on Phone" button on the Avaya Voice Messenger ptrogram that was supplied by the BP, we get the message "avaya the voice message identifier does not...

Hi, Im trying to help a friend downsize his IPO from having a T1 to just four analog trunks. However, he can no longer make outside calls and gets a busy after 10 digits. We reprogrammed the analog lines to group 0 incoming and outgoing. Below is the capture of him trying an 800 call. I have...

I was sent to a site to replace an older flash that crashed. I set up the AA & CCR but keep getting routed to the general company mailbox when I call in on the main number. I have two attendants that take the calls on stations 321 & 322. They ring four times when I call in, then off to the...

Hi all, Ive been searching around this site looking for a resent comparison between CM and IPO. I found a couple older comparisons (2007 was the latest) and one post that had a link to another that got me a 404 error. Does anyone know where I can get a comparison list of features, etc?? This...

We have a CM 6.2 and just installed OneX Attendant for our console. We provided a wireless headset, (Plantronics WO2), but after a couple hours, she went back to using her handset due to frustration with the headset. The problem is, she has to have her headset "off" during the first incoming...

Hello, I have users one an IP403 ver.3.0. I set up a VPN tunnel to the site but cannot ping the IPO from the distant end. From site I ran Manager and saw that the IPO has an IP address, a subnet, but no place to put a gateway. I altimately want to run Manager, and then set up a couple 4612...

All, I have a 6.2 install with two G450 gateways. We have 9641 phones that have poor sound quality. We have TDM trunks from two carries as well as SIP trunks. The call quality on the 9641 phones is poor with default 46xx text file. We see phase jitter at a constant 4-5 on the "li trace sta"...

We have installed new 9641G phones on a CM 6.2 and noticed that there is no sidetone on these phones. We also have 9640 phones that have good quality voice with normal sidetone. Users of the 9641G are saying it doesnt sound right without the sidetone and I agree. The level of these phones are...

I was asked why our system wont skip a greeting when the caller presses "1". The greeting just keeps playing. Is there an option in the IPO 406V2, Embedded VM to turn this option on? Thanks, Joe

We have an IPO 406v2 and I went to put in an auto attendant. We recorded the short code which is *8102 and placed the Auto Attendant (AATest) in the incoming route destination. However, when I call the test DID that is pointed to the AATest, we cannot hear the recorded greeting. However, we...

Hi All, I have intalled a couple IP offices 406v2 and assisted with Moves and changes on a couple more, but am still a newbe with the IPOffice systems. I currently have manager 7.0 (26)on my laptop. A friend of mine's company closed and he gave me his phone system. I would like to reuse this...

Hi, I set up a shortcode for users to send calls directly to another users mailbox. The shortcode is as follows: Code: #XXX Feature: Voicemail Collect Tel No: "#N" Line Group:0 When I call from the outside and have a user transfer me to extension 360, I end up in a unknown mailbox. I put up...

Hi All, I have an IPO 406r2, 5.0 (26), and have an embedded VM. Im trying to set up an Auto Attendant for the first time, but after accessing the short code for the AA, and pressing "2" to record a message, it says "Function failed to complete". The system shows it has four AA short codes. I...

Hi, I have users that have 96xx phones. Some users are sales assistants and use 9650s and some users are customer service that uses 9640s and some 9650s. Both departments need to have unique options that are different from each other. I'm told that the 46xx files on my http server can be set...

Hi all, I have a problem with a new 9641G im trying out. I programmed it with a static IP and uploaded SP3 from my HTTP server. The phone worked fine until it was unplugged. Apon plugging it back in it did not come back and wanted to be reprogrammed again. Does anyone have any idea what...

Hi, I have a G350 that I programmed to ran the GIW and gave the Gateway a new IP. I did not give it an authentication file and was told I dont need one if this gateway will be running off of a remote s8400. However, when I enter the IP into a browser, I end up getting a screen that says...

Hi, I have a g350 cm4 connected via IP trunks to an older definity cm2. I'm using a VPN between sites with a Sonicwall on one side and a Linksys on the other. I have generated calls from both sides and they sound great. However, after a few minutes, the call drops. I can set up a constant...