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  • Users: ipandy
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  1. ipandy

    D100 (POS IMO) not working on 9.1

    So I've read the different posts in here about how to make the D100 work but i am still getting a No Service message on the D160 handset. I've got the IPO set as file server, no d100 files on the SD card, downgraded to 9.0.6, tried to upgrade firmware to 2_0.9.6 from 1_0.9.6 (it won't upgrade...
  2. ipandy

    Manager 9.1 Wrong version?

    So I downloaded manager for 9.1 and when I started it is shows that the version is 9.1.0.0 build 437. I know in the old days the Manager app was 2 versions above what the actual software version was, eg Manager 10.x for IP Office system 8.x. Did they change this? I know sounds like a rookie...
  3. ipandy

    9508 not upgrading firmware

    So I have a IP office 500 V1 sitting at release 9.0.2 build 840. I just installed 6 - 9508 telephones and none of them are getting the firmware upgrade. When I look at the monitor, it says that I have a reason=2, error=4 on the line for the 9508R15.bin upgrade. I have the TFTP field set to LAN1...
  4. ipandy

    IP500v2 keeps giving waiting for line

    I've got an IPO500v2 (8.0.66) with 16 channels of a PRI and 10 IP9608 telephones. All my licensing is valid. The system keeps saying "Waiting for Line" but the smart jack shows no LOS. I am currently running a trace, not really sure what filters I need to set to get a good handle on what's...
  5. ipandy

    Network Error - Failed to Communicate with IP Office

    I searched the forum but none applied to what I have happening. If I reboot the system I can ping it and open the config. As soon as I try to do a save and then re-open I get the Failed to Communicate error. I try to ping the IPO and it times out. If I do a reboot, everything seems to work...
  6. ipandy

    PRI with 10 digit inbound from LEC

    Silly question, I usually set up a PRI with 4 digit inbound, however the LEC is sending 10 digit inbound. To get them to change it would take 2+ weeks and I don't have time for that. How do you provision the PRI Incoming Routing Digits to handle 10 digits. It only goes 0-9.
  7. ipandy

    Calling across SCN is UNOBTAINABLE

    This is a new install of an SCN with 2 IP500's and 1 IP500v2. I have created the H323 lines between sites, and set IP Routes as well. I also created short codes to aid in dialing but still getting UNOBTAINABLE. Here is a brief config of the sites: Site A: LAN1 Settings - IP=172.16.203.197...
  8. ipandy

    1416 not grabbing firmware update.

    Installing a brand new 500v2 with Combo6210, VCM32/PRI, UC Module, and Legacy Carrier ATM. This system only has 6 digital phones and 3 are not grabbing the firmware update. When I plugged one of the phones into the port that was not getting the update, it kept lighting up like a Christmas tree...
  9. ipandy

    VMPro not recording when pressing 1

    I have a user that is telling me that VM Pro is not recording messages if the calling party presses 1 to skip the greeting. I have looked at the programming and can't find anything that tells me how to allow callers to press 1 to skip greeting and leave message. Was wondering where I need to...
  10. ipandy

    Multiple Extension

    HELP...My IPO500v2 is doubling my analog extensions. I have 2 30port analog modules and they are being duped in the system. Every time I delete them and merge they reappear. Any thoughts.
  11. ipandy

    Dropped calls and the Jitters

    I have inherited 4 systems sitting at 6.0.14 (W,E,N, and O)all connected via SCN and all with IP telephones (NO DIGITAL AT ALL). W is the main system w/ VMPro, CCR, and 2 PRI's. The licensing is as follows: W has 12 Virtual Avaya IP Endpoints, 52 Avaya IP Endpoints, 24 IP500 Voice Networking...
  12. ipandy

    VMPro not recording msgs or lighting MWL on all phones

    I have 4 IPO's running 6.0.14 and vmpro 6.0.44 in an scn. just recently upgraded vmpro to current build after some users were having 65000+ msgs. now i have different users that are not getting mwi lights for huntgroup msg (Source Tab: HGroupName is programmed) and other users that are not...
  13. ipandy

    Over 65000 voicemail messages?

    I have one user that VMPro says has over 65000 new messages. when you go to check there are none in the mailbox. This has happened to the same user several different times. I have removed the user and put her back in, I changed her name (but not her extension). Anyone have this problem or...
  14. ipandy

    What is "Office Worker Profile"

    Just looking for some info on this setting. Customer was sold this and wants me to look into it. can't find too much other than one x portal and ums web services. they thought they were getting the old phone manager pro license. just point me in the direction and i will read. thanks in advance.
  15. ipandy

    Phones revert to old extensions after power outage

    I have an ipo500v2 r6.0 with about 60 ip extensions. It was installed by someone else and now I am administering it. The problem is that I have changed extensions and users. We had a power outage this weekend and when we returned today, all the phones were the extensions prior to my changes...
  16. ipandy

    Unpark over SCN

    I have 4 IPO 500v2 networked together. Site A receives most calls and wants to park and page to sites B,C, and D. Got page to work no problem but unable to unpark calls. Read 2 previous posts in here about short codes but they didn't work. Site A has park zones in 3300 range, B- 3400, C-...

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