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Is there anyway of hiding the last 3 digits on incoming CLI in the CDR records ? The CDR Priviacy will do outgoing numbers Using calling number conversion can strip/delete the first digits Its the last digits I am being asked for, any creative ideas?

Hi all Thank you in advance for any assistance I have a customer who is using Cybertech voice recording, they are using Service observing to record, the country regulations state that a bleep must be heard whilst recording is happening The “normal" tone heard from service observing is not...

Hi I am using 1XC and 96xx phones What I am worried about is this. A user goes home not happy that he has been left out of a meeting, so he flashes up his P.C, opens 1XC in call control, he uses it to control his desk phone,he uses the Place and recieve calls using Desk phone. He then makes a...

Hi all I was wondering if anybody had a best practice for upgrading 96xx VPN phones once they have been installed at home. The phones have been configured to work and do work, then new firmware comes out, what is the BP for this other that getting each user to bring them to the office? Thanks...

Hi Guys I hope you are all well My senario is as follows, for a couple of weeks I need to deliver "dial 0" to remote cosoles on an Erikkson system, when we migrate enough useres from that the consoles will be on the Ayavay system. I have a multi location system with gateways in 6 countries, i...

Hi Quick question, can IBM type 1 cabling be used as Cat5 to run VCVoice over IP, my manual says to use CAt5 but the customer wiring is IBM type 1..... can it be used?

Hi having a problem in getting 4621 to upgrade across a256k link on a MPLS network I have tftp server in UK and the phones in Luxenburg The phones attempt and then reboot back to the original firmware. I have set up a TFTP locally and all works ok. I have phones on other sites with larger...

has anybody seen problems in setting sync sources in G350 I am trying to set the sync source to bri card . I have had a few gateways report a hardware failure when set sync interface Primary V5 1,2 any Ideas?

A quick question for you Has anyone had any problems with 4602 Ip phones when running a P.C off the back The problem I have reported is that the handsets get hot, I believe it is actually the base is getting warm Has anyone seen this or may I have just a duff phone any comments Thanks

Hi all Wondering if you can help me with some Idea how to code this scenario. I have to collect logs from certain folders however I want to only collect some from a certain date. I have written a program to collect all the logs from the folders and zip them up but this still gives me about a 22...

I am Running R11 software I have set Per Station CPN - Send Calling Number N and this has stop the CPN going out to Line However when an agent logs into this station the CPN is then sent to line is this normal or is it considered wrong

hi I am trying to write a simple program to create a directory, move to a differnt folder and copy files of that folder to the one created In one part there are 2 many files of different dates what I want to do is list the contents which is ok then prompt the user for a range of files i.e...

Does anyone know of any second hand equiptment sellers or buyers?