Search results for query: *

Hi Iam having an issue getting Gamma sip trunking working via Meraki MX84 firewall. The ip office v2 is on 8.1 ( 69 ). I have tried various settings within Network toplogy to get the ip office to send out the public ip but it still just sends the internal add of the ip office Lan port. I...

Hi I have an install to do using Gamma sip trunks going through a Meraki firewall. I have given the network engineers all the usual port information and advised them to provide me with an internal address for the Ip Office Lan connection. They have just advised me that the Meraki doesnt do sip...

Hi Sorry for the basic question. I have an ip office v2 8.0 ( 56 ) I need to upgrade to 11.0 latest version. Just wanted to confirm that you can use the existing older sd card for this. How many upgrade steps would I need to do before the 11.0 upgrade . Doesnt seem to show you in the...

Hi Sorry for the basic question. I have an older ipoffice v2 chassis PCs 11 locked at 7.0. It's going to be used at 9.1 or 10.x . Just wanted to confirm I would need both an upgrade licence and an essential licence to achieve this. I remember virtual lics coming into play a while ago. Realise...

Hi I have a customer who wants to use Gamma sip on their leased line. The ip office is connected via LAN 1 onto their network. Iam looking to confirm what they need to setup on their firewall to enable this to work. I have advised them to forward udp 5060 to the ip office lan 1 and I have...

Hi . I was trying to remove a dhcp pool configured on lan 2 on a ip office v2. It wont let me remove for some reason , remove tab is greyed. Sorry for basic ques , cant remember not being able to do this in the past. cheers M

Hi I have a site ip office v2 - 10.1.0.1.0 build 3 having issues accessing the hunt groups via short codes. After entering the eg *80 - "?MAIN" it asks for the pin code , then goes in a loop of continually asking for a pin code. if you dial into the vmail manually with a ddi number it lets...

Hi Re : Dect 4 - Ip Office 9.0 Iam having problems connecting to the master base station via chrome/internet explorer and firefox. I have always had issues connecting but pretty sure firefox always let me in and gave me the proceed to unsafe site option , but for some reason Iam not getting...

Hi I have a customer with an old ip office 403 3.0 ( 580 ) using 2030 handsets. For some reason the time isnt updating auto via the time server ip address , havent tried a reboot yet. Just trying to remember if this can be done from the handset. I have set a handset as a system phone ...

Hi Sorry for basic ques . I have a user using one x portal on their laptop. They just use the outlook plug in , they are getting audio ringing playing through their laptop which they dont want. I dont have remote access to her pc , just trying to remember where this would be disabled. Would it...

Hi I have a customer with an older v2 ip office 5.0. They have several alog lines and are going to be diverting at night via bt star services. Is it possible to have a shotcode to pick up line 1 only and then the user dial out *21*... Trying to think of the easiest way for the user. Any advice...

Hi I have a customer looking to change greeting files on an application server running vmpro that have been provided by a recording company. I will try using filezilla for copying the file across. I have been given a wav file , but not sure what format it should be in before copying into the...

Hi IP Office v2 I have just upgraded from 9.1.6.0 build 153 to 10.0.0.4.0. build 5. System working fine apart from a remote user using 9608 h323 handset now has no audio both ways. Phone registers ok and you can ring it and they can dial out but no speech when connected. They get no dial...

Hi I have a medical centre that have x 2 receptionists answering incoming calls , they have asked me is it possible to have them showing as busy when they put a call on hold. To explain the receptionists are in two seperate rooms and both have the other recep extn on a dss key. They will...

Hi Avaya Ip Office - 9.1.9.0 build 182 Iam having issues getting a 9620 h323 handset to register. Its connected to a Plusnet 1 router ( bt style home hub )at the homeworkers side. When I log in extn 350 and check the h323 events I can see Recv GRQ xxxx and found number 350. At the user end...

Hi Ip Office - Server - Linux pc - 9.1.10.0 build 192 Vmpro - 9.1.1000.9 I have a customer who has the message light coming on random extns , shows that there is a new message when you push the message button under the Listen 1/0/0. When you select the listen option , shows no new...

Hi I have just added the xml file with essential edition , sip trunks lic and x2 extra vmail embedded ports on a new IP Office V2 rev 10. All good apart from I now dont want the licence for the x2 vmail ports. Is it straight forward within the plds website to del that licence and then get a...

Hi I have an issue with incoming and outgoing calls on an index system. When the users dials out its not following the user line access code which has been in place for years and instead dials out over the main PRI instead of their own BRI cct. Also incoming calls intermitantly cutting...

Hi Just wondered if anyone has used the LVM utility with a pre recorded wav so it plays this instead of the normal hunt group greeting. . I have the instructions on the faq from this site but unable to test until I go to a live site , any pitfalls to watch out for. I have the files in the...

Hi I have a site that uses gamma sip trunks - Avaya ip office 500 v2 9.1. Iam having issues with the bt line and was hoping to change the gamma codec from g711 to g729. Problem is I have a couple of analog extn ports being used for the main fax mchn and a franking machine. When I change the...