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Is there a way to disable dtmf tone recognition inside of meridian mail? I have a mailbox that people are getting to and hitting 0 and getting out of. Due to business concerns we can't have that happen. Can I change something so that mermail ignores those key presses. Thanks in advance

Hi, I want to set up a collect 4 digits and route to digits vector step in on of my vectors. My question is that I want to route to an extension if the caller puts in the extension, but if they don't I want it to go to the route-to in the next step. If i put a "collect X digits after...

I have 5 2950ts in the same rack...All have their own IP...I have them clustered but so far the only thing that i seem to gain is I get a graphic view of all the switches in cms... Is there anything else? Do changes I make globaly on the command switch propagate to the others? TIA Chet

I have a bunch of 2950t's. We recently changed over to an all linux live cd's for our work OS. If i plug into a switch port I cant get a dhcp ip..if i take any hub I have laying around and plug its uplink into the same cisco switch port I get a dhcp ip fine...I think its the vlaning on the...

This seems to be the reverse of all the other questions everbody else is asking, but it starts the same way as everybody elses post... I got 2 new ISDN pri circuits and now.. I get name. My call center uses number far more than name and I was wondering how to switch so the phones show number and...

I currently have a g3si in one of my locations and a Nortel option 11c which is ip enabled. What I’m looking to do is ip enable my pbx and for step one qsig into the Nortel. I have r11 and have the basic ip options turned on but am missing the hardware to get it going. I am looking for some...

I was wondering if there is a tutorial, primer or chart that lists all the feature access codes and what they mean, so I could discern how they would effect my call center. I have looked up in the avaya pdf and get information about changing them but not what they do exactly. has anybody seen...

I have an intuity audix 4.0, I was given the regular craft password but no where in any documentation from my service partner do I have any sa or root passwords...Being that we had a falling out with the partner,and I don't really want to call them, does anyone know if there are default...

This is probably a real easy question for someone out there, but never using an old data mod I have no idea how to get this working. I have an old 7400a data mod connected to a 4-port card and need to connect a system printer to it. I set up the data mod with the add data module command and...

I have an incoming vdn that points to a vector that routes to a feature access code that allows remote service observe(passwords are built into vector). I need to be able to put a queue light on my phone that shows me when someone has dialed into it. I was thinking of making the incoming vdn an...

I was given the task to get a call recorder for our 2, 40 person call centers( g3r and nortel 11..so I have to use analog)...was looking at voicetronix.com to build my own. I subsequently found a old dialer that had been retired and was able to scrounge the following boards 2 amx/81's 1 d/121b 1...

If any one knows anyway to do this I would greatly appreciate it!!! Directive has come from on high that our outside sales reps would like a "follow me" 800 number...Cant find a carrier in this area that offers it. I can get it to work if I can find out how to have the coverage path...

I work in a call center where acd is not used and where the agents make inbound/outbound calls. We do not use aux codes either...We want to implement aux codes to gain some type of reporting for cms, but also want the codes to time out and throw the agent back in que. We use a "manual&quot...