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Howdie! I was wondering if there's a way of finding out when a call is parked and where. Query from a 3rd party SIP end point. I wonder if there's some code we can write to query the IP office? Any ideas?

Happy Saturday (not for some) Fellows! can't get 3rd party softphones to register. Created user, SIP Extension with 3rd party IP end point reserved. When login, I can see the extension registering but not the user. Tried Zoiper, Acrobits and both didn't work. When I disconnect I see the IP...

Howdy all! using this shortcode on a 9640 works as expected... with or without an Headset plugged in the call is auto connected. However on the 9508 is not the case: Added a button with with Action: Internal Auto Answer Action Data: FF So when Headset light is on the phone auto...

Hello everyone! Trying to find a way for operators to keep a call active while still working (even if not on the phone) on a received call. Wrap up time doesn't work as they never know how long they need. Billing charges per minute so leaving the call active would be great. Also.. they are...

thread940-1706738 Hey guys, been having the same issue and was not able to nrun the java fix. in IP Office, System I changed from Voicemail Pro/Manager (time settings with Time Server Address as IP of My VM PC) to none and noticed I was on Central time instead of Eastern Time. Changed that...

Maybe a silly question .. But I don't seem to see an easy way to do this... Basically there's a Voicemail on a hunt group... someone calls and leave a message.. But before hung up, someone might want to review his message.. Option 8 doesn't seem to work VM Pro Intuity Any suggestions? Leo

Howdie all! Keep getting reports from operators using a third party app connected to IP Office using TAPI2. Suddenly calls are ceasing to show on the application till is restarted. I have been reading around and it might be related to Win10... but I suspect it is not just the case. Windows...

Howdie all! Late night I know... but I can't get my head around the Line Appearance on the softphone. The user on the phone has 3 Appearance buttons. Can see 3 calls. When logged in the softphone can see many ... how can I stop that? Nowhere to be found... any ideas? Leo

Howdie all! I'm experiencing an issue with TAPI (user 4.2.64 and 4.2.62) where a call displayed on an Operator's PC disappears although still on the actual phone. Logs showing the call as 'terminated'. Any ideas? Have a nice day! Leo

Howdie! This is new believe it or not.. there are 2 extensions plugged in (call each other ok) TAPI cannot see any. and I see this error... Anything silly I am missing out on? Have a nice day! Leo

Howdie all and happy Wednesday (kind of) TAG a DDI and the data is presented (TAPI) as 'CallData' happy here.. Send a DDI to a VM:group --> end to 'Transfer' and now? I need to set the destination .. what's best? Source of Transfer (Displayed on Phone) results as 'Caller Name' Ideally I...

Howdie! I hope someone can assist me in this.. Scenario: DDI --> Hunt Group ---> Collective Call Waiting ---> Overflow to another hunt group with all OPS. Operator has 3 Call Appearance. Using a third party interface (using TAPI) Operator is presented with calls.. Let's assume 2 out...

Howdie! Let's say we have 3 operators with 2 Call Apperances each (a third one is out only) Several calls are in queue.. Each operator, while on the phone, can see a second call on their screen. (thanks to Collective Call waiting). Now the operator ends the initial call but ignores the...

Howdie Folks! Exported the Configuration as csv... opened in excel, made changes to hunt groups... resaved as csv.. thenm imported... merged.. no changes??? Any ideas please? Thank you Leo

Howdie! I really don't know where to start.. A client running 9.0.73 Manager runs very very slow and I guess I know already why (too many hunts..., 1500+ inc call routesto ind hunt). A validation takes a good 10 minutes but at the end, there are no errors showing. Tried to load the backup on...

Hey Guys, do you know of any limitation on number of hunt groups for this version? Rumour has it, can only support 300 Hunt groups. I need 2000 :O Of course they all overflow to one only.. Your thoughts? Leo

thread940-1598238 Howdie ! Sorry for bringing the subject back up... I have 1500 Incoming call routes. Each number going to a different Hunt Group. Any suggestions about using Wild Cards ? Is it possible in this case? Shortcode to Access a Specific Hunt Group for VM Collect... (this is for...

Howdie all, getting stuck here.. LVM Greeting utility, VM PRO. I know I can set queueing for hunt groups and have bespoke announcements. Problem: I have 300 hunt groups and would like to use the same wav file for all of the hunt groups. LVM Utility asks for a user extension. Any ideas...

Howdy All! Have you tried this? number,ext .... doesn't seem to work Any ideas? I wonder if it's actually possible..

thread940-1744552 Howdie! Anyone has news on this please ? If the problem is the Codec G729 used by the iphone... can it be changed? Any advise? Leo