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We have CM 6.2 and Ecas 8.1. I have some virtual station that I can pull reports for but any new virtual station I set up recently comes with no data. Any suggestions would be great. Thank you.

Hello, I have a request from a user who wants to know when a customer calls him. He is setup with EC500 and we have a vdn, Vector with a coverage path that terminates in his station with EC500 enabled. What he is trying to accomplish is he wants to change the caller ID of the caller to...

Hello Everyone, We are expanding our branch office to have more than 255 users. The G450 that is on the site has: ip: 10.140.50.1 Subnet Mask: 255.255.255.0 The DHCP scope is 10.140.20.50/254 We are adding another subnet : 10.140.70.xx What do we need to do in order to avoid any audio...

I have a coverage path 63 and I have 3 points: Point 1: 76744 Point 2: c15 Point3: h99 When a call is made to main extension 71012 with coverage path 63 and goes thru point 1 and point 2 then when it is supposed to go to ext 71012 VM it is going to ext 76744 VM instead which is Point 1...

HEllo, I just installed AES 6.3 on a VM and when I tried to log into the Weblm I get an error (Error Code: 404 Request not found). Any help would be much appreciated. Thank you.

Hello everyone, I tried to unpack the SP6 using the web interface but I keep getting this error: "Command Failed: Service Pack publication date is after the Support End Date in the license file" BTW, I installed the SP 6 on all LSPs without any issues. We are on CM 6.2 Any ideas? Thank you

We have a G700 in one of our remote locations and it has an S8300 installed but when i do sh mg list via Telnet it does not list S8300 as an installed module. I am new to G700 so I am not sure if I am missing something. By the way, when I access the G700 via ASA I do not see S8300 in slot V1. I...

Hello everyone, I have a new location and whenever I call a user the call does not go to their personal mailbox but it is picked up by MM asking for the mailbox extension. The Avaya MM is R5.2 and it is direct SIP to CM 6.2. All users in that location have mailboxes. Any help will be...

I have a weird issue. When I call from a CA number I can push zero and be transferred to an external vdn but when I call from a TX number it takes me back to " welcome to Avaya messaging..." The mailbox in question belongs to a user in our Texas branch so I am not sure if it is a routing issue...

Can someone please help me set up a trunk group or station that I can use with Viking intercom W-2000A? We are running CM 5.2. Gateways 450 I have the device but I am not sure what kind of station or trunk to use. I tried to setup a co trunk but I am not sure about the port to use. Any help...

Can someone please help me set up a trunk group or station that I can use with Viking intercom W-2000A? We are running CM 5.2. Gateways 450 I have the device but I am not sure what kind of station or trunk to use. I tried to setup a co trunk but I am not sure about the port to use. Any help...

I have a new Media gateway G430 and I configured the IP address but i cannot seem to ping the CM. The G430 is plugged into a layer 2 switch. I am not sure what I am missing as i used the wizard several times and I can't seem to get it working. CM ver 5.2. Configuration below: ! version...

We are looking for solutions for some of our off site employees and I came across ideas suggesting using IP phone 46Xx series. My question is : what do we need to have in terms of configuration on the CM or on the phone in order to have this work? We are on CM version 5.2. Any help is much...

My company is purchasing eCas and I will be implementing it so I am trying to find some documentation regarding the set up. Any help is appreciated. Thank you

I run a real-time report and it shows a call waiting and this since yesterday but the time is 00. All agents are available and if there is a new call it shows as 2 then after they take the call it stays in 1 again. Any ideas?? Thanks

We have an ODBC connection to the CMS database and we are running into an issue where we tried to run on some agents for a particular date in the last month but it show all agents except one that was moved to another split/skill prior to that date. We were relying on the table "agroups" but...

Did anyone ever set up EC500 with prompts? Example: if someone calls to activate their EC500 they hear prompts asking them to put their FAC, extension, password..... We are running Cm 8510. Thank you very much