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  1. 2newphoneguys

    Information on Survivability and Redundancy for 1 CS1000M and 2 CS1000E's

    Hi everyone, this is my dilema...trying to figure out the following configuration. Can anyone give me some help? My higher ups have given me a tight timeline...LIKE TOMORROW...for an answer! Alternate 1 switch configuration: 1 CP PM as a Call Server 1 CP PM as a Signaling Server 2 Media...
  2. 2newphoneguys

    [b]Remote Call Forward ?[/b]

    Does remote call forward work on a 2616 on CS1000M Rel. 5.5 or is it only 3900 series and VOIP sets?
  3. 2newphoneguys

    SIMPLE ACD ? HOPEFULLY

    I have a number on an extension in my pbx. This number needs to only go to voicemail after 5:30 pm to 7 am. Do I have to build a queue for this dn to make it an ACD dn that will NCFW to my voice mail main number. Also, do the timers have to be set in LD 15 under NIT TIM1, 2, 3, etc.? If I...
  4. 2newphoneguys

    ACD Reports ?

    We have an ACD reporting system on our CS 1000M PBX. This has been working fine until about a month ago. Now we can't pull reports from the system as we were able to and don't know why. There was a file that was corrupt, but we deleted and added a new one, this still doesn't work. We...
  5. 2newphoneguys

    [b]911 Onsite Notification issue[\b]

    I am trying to change my OSDN in ld 24. Whenever I try to change it to any extension, preferrably the main guard ext which is at another site, it gives me an error code telling me it has to be a shorter dn than 4 digits and it has to be local to the PBX. Is there a way to make the dn of the...
  6. 2newphoneguys

    HELP...911 Routing issue!!

    I currently have an offsite switch that is sending 911 calls to the wrong dispatch center. All the calls go back to the main site as if they were originating there, thus causing a huge issue should an actual emergency occur. Since this is a potential life safe call, it's imperative I get it...
  7. 2newphoneguys

    CFXA Question/CS 1000E

    I have a CS 1000E that will not let any phone forward to the voice mail dn unless cfxa is defined in class of service. This is highly unusual to have to define call forwarding this way because it opens up the possibility of abusive practices by the users. Does anyone have any idea how or why...
  8. 2newphoneguys

    [b]Patches and PEPS[/B]

    Where can I go to determine when our switch (CS 1000E)needs patches or peps?
  9. 2newphoneguys

    What are the steps to add ACD keycodes to a CS 1000E

    I need to add ACD keycodes to our ACD to add new agents but cannot find the steps to do so in Nortel manuals/cds. Does anyone have this information available that they may pass on to help out? It would be greatly appreciated! If I am not clear about my needs please address with info I might...

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