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  • Users: chado12
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  1. chado12

    ACD question

    Ok, we have had a huge increase in volume of calls lately. A lot of calls are going unanswered on one of the ACD lines because of this volume. So, if everyone in the ACD loop are busy do the callers go into a queue? If so how can i attach a message to the people in the queue saying that their...
  2. chado12

    Call Pilot Voicemail

    When a person is on the phone and someone calls that phone it should go to voice mail right. Well for some reason some phones it does go to voice mail and others it does not. I have no clue as to why.... I am getting all kinds of errors in the call pilot alarm monitor. Any help would be...
  3. chado12

    Phantom Line

    I have someone that wants to add a second new line to there phone. My question is how do i add this new line to there phone without actually setting up a new phone station? I tried a phantom line but it would not let me add it as a second line. Any help would be appreciated. Thanks, Chad
  4. chado12

    extension roll over

    Ok, So I was sort of forced to be the phone guy at my job. I know how to do basic stuff on our phone system like setting up phones and what not. Some of the more complex stuff I do not know. I had a work order come in asking (1)to have extension 6211 roll over to 6188 after 3 rings. (2)...

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