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Hello, I would like to know how can I save setting for all users in my application? what I m trying to do is for example log in as administrator where my application is running change the settings and when I saved the setting, the settings will be now set for all the user that log in into that...

Our organization would like to setup a Polycom SoundStation for our conference room, I am not familiar at all on how to do this on our Mitel 3300. Is there any instructions on how to setup this? The phone is a polycom soundstation 100 on a Mitel 3300 ICP software version 9.0.3.15. Thank you.

Hello everyone, Can someone tell me how to install and configure softphone for my site? Currently I am not able to find the softphone software any where. Thank you. David.

Ok guys I have a new one for you. My system speed calls are now being forward to any current extension that match a DID number. For example if my extension is 361 and I have a DID that it ends in 361 -Like (XXX)XXX-5361- then the call goes right to the extension 361. The problem is that now our...

Is there a way to monitor an expecific extension for calls made and received? The question is regarding an employee tha we would like to monitor for using the phone for personal calls. We have a Mitel 3300 ICP, Software version: 9.0.3.15

Help!!, I have put all my analog trunks in man busied. How do I put them back to normal? Thank you.

Hello, We are having an issue going on so far in two different cell phones. We are using the speed call form to specified a three digit number to forward a call from our Mitel box. So people call in a DID then this DID is forward to a speed number that is calling a cell phone for our...

Is there a way for one of our ACD supervisor to listen the conversations of the ACD agents? We currently hav an 3300 ICP Mitel Software version 9.0.3.15

Does any one know where can I get some classes for Mitel. Our organization is looking to train some people for our Mitel system. Is there some classes over the internet? also how much do they cost?

Hello everyone, I would like to know how to find where a DN is listed in our system. I am trying to add a new system speed call and when i click save i got a message that said "The directory number is defined elsewhere." is there a easy way to tell where is this number defined? Our system is a...

It is being a while since our phone system was setup with a Mitel box 3300 which came with prairiefyre software for realtime monitoring of queues. The question I have is regarding Win7 and prairiefyre. Is there a new version that works with windows 7 64-bit? If there is, where can I find it? The...

Hello, Our Mitel box keep changing the time in our phones to one hour forward. I keep changed it every Monday but then over the weekend the box is doing something that changed it back to be one hour forward. Can someone tell me how to fix this issue. We currently have a 9.0.3.15 software...

Hello everyone, I am trying to make one of our phones act as a conference phone for our conference room. the phone i am trying is a Mitel 5220 so far i was able to have 6 instance of the same extension, but when i try to conference it only let me 3 calls at the same time. Is there a way to...

Hello everyone, We would like to start implementing quotas for our email account in exchange 2007. Playing with this, I was able to enter some quota restriction into my personal account. What it seems rare is that I set my self with a quota warning but I was able to still send and receive...

I am having an error when trying to enter a number for the Alert Device in the agent skill groups form. When entered the number and click save, this is the message displayed, "The number specified for the Alert DN is invalid". I have try several numbers and non of them work, this is also...

Hello I have a problem with one of my RAD's it has stop working. Since last night i discovered that my RAD located in RAD set 20 is no being played anymore. I have check all the settings compered them with the other RADs and everything seems OK. when calling the RAD number in this case 620...

I have a Mitel 3300 active software 9.0.3.15 I would liket o know how to change the play messages when in day service or night1 or night2. Currently I know when in night service 2 it is going to an specific mailbox that we have setup in extension 137. can someone help me with this, I would...

I am trying to see if the Mitel 3300 have an option for remote forwarding. some of the user work out of the office and they need to forward they calls to cell phones. Is there a way to make this happen?