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Avaya Network Regions and MedPro Boards
Hello, I'm hoping someone can help point me in the right direction. I have a situation where anyone using our Avaya softphone applications over the VPN network region, suffers audio issues. On literally every other call, the softphone application connects to a MedPro board in our California...- smisito
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- Replies: 8
- Forum: Avaya: CM/Aura (Definity)
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FRL
Hello, I have a basic understanding of FRLs and I understand it's basically calling permissions. However, is there a way to have a site to allow long distance calling, but prevent local calling only to agents? Would I need to build a special ARS table, COR entry and assign this COR to the...- smisito
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- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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Programing Vectors
Hello, I'm building a vector in Avaya CM 5.2 and I'm hoping someone can help me with a routing issue I have. I'm building an ACD and after I queue to a skill, I have an announcement stating "to leave a message, please press 1 or stay on the line to be answered by a live agent." If the caller...- smisito
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- Replies: 16
- Forum: Avaya: CM/Aura (Definity)
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Coverage Path Question
Hello all, This may be an easy one, but I haven't figured this out yet. I have implemented a CAG and everything is working as planned, except I want to kill the ringing to the stations after 5 rings. I have tried to set the number of rings to 5 in my coverage path, but the phones do not stop...- smisito
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- Replies: 5
- Forum: Avaya: CM/Aura (Definity)
