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  • Users: cas1437
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  1. cas1437

    NPA NXX help

    I am in the 618 area code with an option 11 switch. some of this area code is local and some is long distance. How is this determined by my switch what is going out as long distance and what is not? Is there an easy way to see what NPA NXXs are going long and which are local? I have looked...
  2. cas1437

    PRI Custom vs NI2

    We currently have a Nortel Option 11. Our PRI from ATT is "Custom". We are switching to a new phone switch that requires "NI2". Will there be any problems if we make the switch now? Will it cause problems with the Nortel? Can I make a change on the Nortel that will prevent any problems...
  3. cas1437

    Message tree

    I am not sure that I am posting to the right area. But here goes. I have an extension on propterty that goes into a greeting with options " Press 1 for Bob. Press 2 for Sue, etc. . . " This was originally set up with 8 options. Some were turned off somewhere and when pressed you get the...
  4. cas1437

    3904 call transfer

    I have two 3904 phone sets (actually there are more but I just want to talk about these two). One "Help Desk" line - 7611. When 7611 rings on D's phone he can pick up and transfer with no problem. When J tries the call ends up on his primary line and he cannot transfer the call. I have...
  5. cas1437

    Ring tone

    I have a user that would like her ring tone changed. On the Option 11 I understand the drg1,2,3,4 are different ring tones that I can program. My question is: On the 2616 phone set is there an option for the user to change at the set?
  6. cas1437

    Paging connection

    I have an option 11 switch. Four digit dn to the desktop. When my security dispatch dials 610 it activates paging. When they do paging the volume goes up as they speak to an incredibly high level. I do not know if this happens from a different location. I am trying to 1. determine how the...
  7. cas1437

    Personal verification

    I have been looking and I am not sure that I am understanding the answers that I have read, so I am going to ask a question that has already been asked. I have CallPilot Manager version 05.00.41.96. I have a user that wants to change Personal Verification (extension 7568). But cannot access...
  8. cas1437

    Dialing into paging

    When a page is made from a phone they dial "610". When I look up "610" I get this. The phones on the switch (cs1000) How can I look into the paging and see what is really happening? When "610" is dialed what is really happening? TYPE: dn TYPE DNB CUST 0 DN 610 DATE PAGE DES SCH0886 NO ACT...
  9. cas1437

    Extra line

    Okay, I admit that I did something and do not know what I did. I apparently hit just the right key combination that when I do this on my pc I get extra line spaces using procomm. Does anyone know why, what I may have done, or how to fix it? TYPE: dn TYPE DNB CUST 0 DN 610 DATE PAGE DES
  10. cas1437

    Switch backup

    I have been reading a number of posts to try and improve what little I know. This is leading me to an important question: How do I create a backup of the switch in case it crashes? I have a few overnight routines that run (NWS LD30,NPR LD32,BCD LD45,DTIM LD60,CCED LD135) and THANKS to ghtrout...
  11. cas1437

    PRI and Ground Start

    I have an ISDN PRI that is providing all the DIDs to my property. I also have five ground start pots lines going to the same switch. Do I need the ground starts? What is the easiest way to see how the ground starts and pri are progammed to be handled by the switch? I have been doing some...
  12. cas1437

    Ricoh fax machine

    In thread798-1377736 The question was asked about faxing with a Ricoh machine on a cs1000 switch. I have several Ricoh fax machines on my switch. It seems that moving them to the cabinet with the T1 allows better faxing out. My question is now about faxing internally. Why does one have a...
  13. cas1437

    ACDN and CDN

    What is ACDN and CDN? What do they mean/do/differ? I have several of each that seem to point to the same place. Is there a way to determine how many I have on my switch and what they are and do? As always I searched and could not find. I am thankful that there are good people willing to...
  14. cas1437

    Card type does not match the data base

    I have looked in different threads and think that I know my answer, however, I am still new to some of this. I need to move an analog card to my first cabinet. I have moved all the dns from a digital card to another cabinet. I tried to put an analog card in its place and I got the mismatch...
  15. cas1437

    Cannot call long distance

    I have just built a phone in my nortel system. I have set NCOS to 1, CLS has UNR. If I try to call a long distance number in state I am being prompted for a long distance authorization code. What could I be missing?
  16. cas1437

    Multiple users same extension

    I have five or six users on the same extension. CS1000 / Option 11/ Release 6. How do I get to the prompts to tell the inbound caller where to leave a message for a specific individual.
  17. cas1437

    Midnight routines

    I have looked through the books (not much but a little help) and I have searched the threads (more help). I have ports disabling overnight. I would like to know how to stop individual ports from disabling. I have a conference room where the phone gets moved in and out to prevent unauthorized...
  18. cas1437

    Multiple showings of extension

    I have spent the last two days looking and now have bad eyes and a headache, so please excuse me if these questions have been answered. I have an Option 11c and would like to get an extension to show up on another phone but not ring there. How? I also have this extension showing on other...

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