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We got past the errors with generating and uploading the directory, now we are unable to search the directory through the phones.. The directory is present and we are able to scroll through it just not search?? any ideas?

Trying to uploade the directory and I get the following error: CPDIR6113: No source customer(s) found for the selected target customer What source customer/elements do I need to add? I only have 1 customer and it is there.

The firmware is to new for our ip conference phones, so it will not load. Anyway i can remove it? cs1000 7.5

We have been having ip phones get hung to where when you push a key to dial like 1 you get 11 and you push 2 you get 22 and so on. After you reboot the phone it works correctly again. We origianlly thought this was a few bad phones, but it is happening more frequently now. Our users are...

We purchased a large quantity of nortel 1140e phones, we deployed around 150 of them, We started getting compaints of phones going up and down.. We troubleshooted and found out thtere was about 6 phones,(3 Pairs) with the same mac addresses,the signaling servers only allow one of them to be...

We have agents on active ACD calls showing to be idle/available on the rtd's. We are fully patched, cs1000 4.5, cp 5.0, ccms/cccma 6.0. Any ideas?

We have discovered that, we have agents showing idle on our real time displays, yet they are actually on an ACD call. We have nortel cs1000 4.5, call pilot 5.0, ccms,ccma 6.0 and we are fully patched on all systems.