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  1. MASolutions

    Delay ring to VM on squared key setup

    Hello IP Office Gurus, Here is the setup we're trying to accomplish: Example.... Caller calls in: Ext 101 + 102 - Immediate Ring Ext 103 + 104 + 105 - Delay Ring Ext 101 - after 30 seconds caller goes to this VM box Setup: VM Pro R8 with a Squared Key Setup We understand the first 2 steps...
  2. MASolutions

    Advanced Small Community Networking Error when upgrading from rel 4.1 to 5.0.26

    Folks, We have 3 - IP406V2's in a SCN which was running Release 4.1, and performed an upgrade to bring the three control units and voice mail pro to 5.0.26. After performing this upgrade, all 3 config's are reporting an 'Obsolete' error within Advanced Small Community Networking license...
  3. MASolutions

    5610SW IP VPN Phones Auto Logon?

    Got an IP 500v1 running release 4.1.9 (yeah an oldie, and needs to be upgraded; but customer is holding out...) - We added 4 - 5610SW IP's at a remote site, and anytime the phones reboot/loose power,etc... the users must re- enter their extension to log back on the phones. Is there a way to...
  4. MASolutions

    1408 and 1416 sets not registering missed calls

    Got an IP 500v2 running 8.0.44; and since deployment calls to individual sets are not registering missed calls, even though the user sees their set ringing and did NOT pickup the receiver. I have seen this before on another system with a combination of 5410/20's and 1408/16's -- the former...
  5. MASolutions

    Turn VM Alerts on and off from telephone sets

    Got an IP 500v2 running release 8 and Voicemail Pro; How do we setup a shortcode so users can toggle voicemail to email alerts from their telephone sets? I understand on embedded voicemail you can use the below shortcodes. Thoughts / suggestions? • *01 - Sets the Voicemail Email mode to...
  6. MASolutions

    Set users phones to auto logoff and in no user state

    We're using an IP500V2 running release 6.1.18 and have setup hotdesk features for all users. We want to set them to auto-log off when a reboot occurs. For example when the phones come back up, we want the display to read: no user and force the users to login. Is there a tick-box or setting we're...
  7. MASolutions

    SCN Release Compatibility

    We have 3 sites on release 6.0.8 of small community networking, and are looking to add a 4th in a trial setup using 8.x Is this compatible? Or does the SCN releases have to match the other 3 sites?
  8. MASolutions

    Outlook Anywhere - Cannot authenticate or connect

    We're running exchange server 2007 on an SBS2008 box. We have OWA, Active Sync and local outlook working flawlessly. However, whenever we try to engage the RPC over Proxy feature when offsite, we cannot seem to get the outlook to connect properly. When testing on testexchangeconnectivity, the...
  9. MASolutions

    Legacy Card Carrier on V2

    Will a legacy card carrier and an IP400 PRI card be supported on an IP500 V2 cabinet? And if so, what happens with the liceneses? Does the standard 8 apply, or would we need to purchase additional licenses??
  10. MASolutions

    Phone Manager Pro Issue with Status

    Our client is running IPO v6.0.8. The issue is with Phonemanager Pro. The speeddials field does not show the status of each user. We can see calls coming in, however, the 'real-time status' does not appear to function correctly. We had it working for last couple years or so, but this client...
  11. MASolutions

    Content Filtering Issue

    Hello, We have a client whom is having an issue with incoming email. Some of their incoming is being blocked because of content filtering. The sending will get an NDR from our exchange box. However, we don't see any words/customizations within the content filtering tab within the hub transport...
  12. MASolutions

    Exchange Management Console Error

    Folks, We have Exchange 2007 setup on an SBS2008 box. Recently, when we try and load the EMC, we have been receiving a strange error (error below). Not sure how to make of it? We cannot make any changes within EMC. We have rebooted several times, checked the eventvwr and still cannot seem to...
  13. MASolutions

    POTs line issue with dialing out

    We have an ip 500v2 running 6.1.15, and from time to time (multiple instances daily) some of the users will dial a phone number, however the display will show some of the digits and most of the time the call will not complete. It is as if the DTMF isn't being recognized during those instances...
  14. MASolutions

    H323 Line question

    Folks, We have 2 sites, 1 with a PRI [Site A] and the other with Copper lines [Site B]. Site A and Site B has an IP400 v.5. There is a tunnel built between the 2 sites. When we are logged into Site B (even though our base extension is at Site A) we would like to grab a line from the PRI (Site...
  15. MASolutions

    Alternative SMTP Relay Port

    Folks, We're working with a client whose port 25 is blocked by the ISP. Is there a way to change the SMTP out port when configuring the SMTP Relay for 'voicemail to email'?
  16. MASolutions

    Connect using Win SPM v.5

    Folks, I am trying to connect to an Magix system. We follow the steps in connecting to the remote site, configure the modem speed to 2400, manual setup, get modem tone from an analog set connected into the dial-up modem, get prompted with the password (which we enter the default and will not...
  17. MASolutions

    Connect using WinSPM v5

    Folks, I am trying to connect to an Magix system. We follow the steps in connecting to the remote site, configure the modem speed to 2400, manual setup, get modem tone from an analog set connected into the dial-up modem, get prompted with the password (which we enter the default and will not...
  18. MASolutions

    Removing red message lamp

    Folks, What is the best-practice procedure of clearing the 'red message lamp' when someone inadvertently changes the name of a user (while there are unchecked messages for that user)? Thanks!
  19. MASolutions

    Changing Manager Password

    Hello, When changing the system manager password -- can the previous password ever be re-initialized by uploading a previous/backup config? Thanks!
  20. MASolutions

    ActiveSync Configuration Error

    Folks, For some strange reason the ActiveSync and AutoDiscover directories are not working correctly. It was working fine until recently. Below is a copy of the error. I have searched all over MS Technet's sites and tried updating the .NET package to 4.0, uninstalling and re-installing CAS...

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