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Hello All, We have an Avaya IPO500V2 (v 9.0.5) & a VM PRO server. Our integrated call center is Vuesion by BBX Technologies running on another server (connected via SIP to the Avaya IPO). At this point the VM PRO is only being used for voice mailboxes. Our billing system is iCommVergence by...

Hello All, What is your experience with Hospitality (hotel/motel) applications with the IPO 500V2? I have been speaking with a company called RSI and they have a solution for maid service, wake-up call, call accounting, etc.. RSI runs on a stand-alone PC/Server that integrates with the IPO. Do...

I have a NAM running the Infocus/Cinphony ACD is giving us some issues (running on OS/2). First the problem was that we were not getting the reports when they were scheduled to run. I went down to check on the old girl and found the keyboard connected to the NAM was non-responsive. So I later...

I am going to be installing an IPO 500V2 with IPO Advanced Edition for the use of the Contact Center/Call Center. We are planning on installing the VM Pro on a server, the ACD/IPOCC on a server, and the Call Recording will have it's own dedicated server as well. I have found specs for all except...

Will Centrex services and dialing over a PRI work with the IPO? Just curious if any of you all have an experience with this. Thanks,

I am looking for about 3 wireless dect handsets to interface with a new Avaya IPO. Hopefully someone here has some experience. I am somewhat familiar with the D100 but that can get a little pricey. I was curious if a solution like one of the Grandstream DECT handsets (DP715) would work...

I have a customer who has a medical office and they want to be able to have their patients be called automatically to notify them of their appointment time rather than paying a live body to do this. Does anyone know if there is an application for this on an IPO500?

I have a customer who just recently installed an IVR that connects to the MICS (v6.1 or 7.0 can't remember) by emulating digital extensions. We have 4 DN's connected to the IVR and the POTS lines are programmed to ring on those DN's which are answered by the IVR. All works well until they try...

What steps do I need to take to get a direct dial button to also act as a blf for that extension? The button works fine as a direct dial, but no blf. Could my problems be related to a software problem. Release 6.0(?).

Do any of you guys have an opinion on training providers? Has anyone ever used Global Knowledge, Jenne Inc, or Catalyst Telecom? We are trying to choose between these three for Avaya IPO training. Your opinions or experiences would be greatly appreciated.

What is the proper procedure for removing the nvram and compact flash from one MICS and putting it in another?

I would like some opinions on the following scenario. We have a customer who has a gel filled cable (OSP type 25 pair with sheath) pulled in conduit 300' from the telco demarc to an equipment closet. Should we: a.) Ground and bond the end at the telco demarc on a porta system 25 pair 66 block...

How do or can you transfer a live answered call to the NAM via DN? <FYI Nortel MICS 6.1XC; Cinphony I ACD>. Right now we live answer via an ISDN console which is seperate from the MICS and transfer to a DID which is routed through the MICS and distributed by the NAM. Our goal is to remove the...

Is there a limit on how many CTA's can be installed on a system? I have a MICS 6.1 XC. It is for a piece of 3rd party software for billing. We already have 1 CTA 100 and 1 SMDR6 hooked up for 3rd party call accounting and call recording. Thanks in advance.

Does the IPO 500 support this? Via PRI.

Is this possible on a MICS 6.1XC. Via PRI.

I have a MICS 6.1 XC. I can't get caller ID to pass thru my PRI on an external transfer. FYI the PRI is in centrex. I have a route built for dest code 9 to route 002 to absorb all. The transfer works fine with the exception of passing caller id. I can forward an extension using F4 then 99...

Hi, we have a customer who wants SIP trunks to be used for dialing (4 digit) between locations. There will be several locations and all are BCM 50's with the exception of one 450. What is the best way to go about setting this up? We have not dealt a lot with SIP. Thanks.

Hi, we have a customer who wants SIP trunks to be used for dialing (4 digit) between locations. There will be several locations and all are BCM 50's with the exception of one 450. What is the best way to go about setting this up? We have not dealt a lot with SIP. Thanks.

Hi my company is new to Avaya. We have traditionally installed Nortel products...along with others. Does the IPO have the ability to do an automatic handsfree page to a single set (referred to as voice call with Nortel) and an internal intercom (ringing the set) call? Or is it programmed as...