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  • Users: MQH12
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  1. MQH12

    Aria 250 Bulk VM mailbox deletions

    Thank you in advance. Can someone please tell me how to remove multiple Octel VM boxes at once? We have several hundred and would hope not to have to do one at a time. If someone also knows of a good manual too, please let me know. We are using Procomm for the dial in. Waiting for your reply...
  2. MQH12

    CMS Reports - Real Time Daily Productivity Report

    The user has created a CMS Historical Daily Productivity by Agent Report. They want to be able to create a REAL TIME Daily Productivity report by Agent. Also they want to be able to add totals for the agent group. I was able to build a real time report but there are no totals. Also it is a...
  3. MQH12

    Service Observe between locations

    The request is to SO an agent. The mngr & the agent are at the same location that reside off of a MG430. I am on an S8700 in another location, and I am able to SO them from my office, We have another MG430 that can SO from their office, but these two particular locations can not SO their agents...
  4. MQH12

    CMS Licenses

    We installed 10 new cms licenses in our SUN. Can someone please tell me the command to see how many licenses I have total. I want to make sure they are installed. Thank you,
  5. MQH12

    CMS Licenses

    We installed 10 new cms licenses in our SUN. Can someone please tell me the command to see how many licenses I have total. I want to make sure they are installed. Thank you,
  6. MQH12

    Too long wait after announcement

    Can anyone tell me what I may be missing here. After announcement 3616 there is this pause for like 20 seconds, waiting for someone to enter an extension. Is there anyway to shorten that time? I know the announcement ended right after spoken. Is the wait long for everyone? Maybe there is a...
  7. MQH12

    Logged Off. Can you redirect call in ACD?

    Here is another one. I love you folks here. This is fun. I wish I had more answers than questions. :) Call comes into agent thru vector or auto attendant. (2xxx - login ID), agent is not logged in. Call would go to VM. Is there anyway to redirect that call back to the ACD que to be answered by...
  8. MQH12

    MSG WAIT ACTUAL BUTTON

    on the 2420 there is a message button (actual hard button), when you press it, it goes to his VM box to check his messages. I unplugged his phone by mistake, now the button does not work. UGHHHH.... I set up a autodial button to VM but "no it is not the same button". It has an envelope on the...
  9. MQH12

    4621 firmware downgrade from 2.9

    Eh...i have learned a little. I have this one phone (will probably swap out), but it has the 2.9 firmware. It has the crazy speaker problem where if you tap on your desk with the speaker on the volume goes down to nothing. If you put the mute on it works fine. I hear you can downgrade to the...
  10. MQH12

    4621 set on speaker fades in and out. Can I desensitize?

    I saw another thread that the OP did not seem to get answered and I have the same problem. If you tap on the desk the speaker goes whoop, if you put on the mute there is not a problem. Also I have changed the AGC on the phone. Did this ever get resolved or any suggestions besides throwing away...
  11. MQH12

    Last time Logged into CMS

    OMG you all, if I ever thought I knew anything about this then I was sorely mistaken. I have reviewed all the "basic command" manuals I can find. I have reviewed the help feature. I even wrote Bill Zimmerly. LOL. No Really. I am a PBX programmer. My boss has asked if I can find out if we need...
  12. MQH12

    Verint/Witness Call Logger

    We just did an upgrade to our call logger to cscm-7_8sp1_16patch78122. After the upgrade the following happens: Call comes in (recorded fine), agent transfers call to another agent. The logger does not pick up with the new agent and starts recording again with the new agent. The time stays with...
  13. MQH12

    CMS Licensing

    I am trying to find out how to see how many CMS Supervisor licenses I have. I logged in as root, then typed CMSSVC and it came up to a menu. I pressed 1 for display autorizations etc and it said no found. Then I put in 2 for change something, and it said not found. Is there something I am...
  14. MQH12

    BLF on Attendant Console

    Can not figure out why the BLF buttons are not working to call the extensions in the building. I have the hundreds button assignments 66 & 67, but then when the attendant goes to call 6601 by hitting the 66 button then the last two digits on the BLF she gets a busy. It used to work a few weeks...
  15. MQH12

    CMS Solaris is Locked

    Hello - I am trying to get into the Sun server with the root & password. When I go to the terminal it says Server locked by root. Enter password to unlock. I tried to enter the password, but nothing was typing. I hit a few F1's etc to see if something would come up, but nothing. I was gonna...
  16. MQH12

    911 CLID

    HELP. I have read through all of the different threads and am unable to figure out how to do this. I have looked thru CAMA, PUBLIC UNKNOWN, Trunk Groups. Please tell me how to proceed without going to the LEC and ordering 1 FB's? On a local ISDN PRI I want for the main # to display when anyone...
  17. MQH12

    Raw Data?

    Is the only way to accomplish this is thru Call Accounting? We do have a Witness Logger, but I dont think it will tell who called what locations correct? Any other ideas besides Call Accounting & the CO? is it possible to get the call by call transactional data for a day? Essentially, what...
  18. MQH12

    Military Time on CALL LOG 4621 IP Phone

    Can anyone tell me how to change the call log time from military time (13:00) to 1:00pm. On my co workers phone it is in standard time, but on my phone it is military time. Would it be a firmware issue? If so what version would I be looking for? If not is it on the phone? THANK YOU,
  19. MQH12

    Defaults to speaker on 4600 IP phones

    Can anyone tell me on the 4600 IP phones how to make the incoming call default to the headset rather than to the speaker without pressing the headset button? I have looked in options on the phones. Is it a global? in the admin programming? Eh....Thank you,
  20. MQH12

    Vector Application Question

    Trying to figure out the best way to do this application. Have 4 different 800 #'s. 40 Agents 4 time slots - 9a-12p/ 12:01p-3:00p/ 3:01p-6:00p/6:01p-9:00p Goal - Only want certain agents to answer any of the 800#'s during certain times, not all agents at once. So from 9a-12:00p agents 1-10...

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