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  • Users: t1clausen
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  1. t1clausen

    Routing calls between 3300s to an ACD queue

    3300 #1- branch office, uses onboard vm, no ACD programming 3300 #2- main office, uses nupoint, ACD queues\agents 2 are connected via ip trunks I have been tasked to set up some sort of routing after hours from our branch office 3300 #1 to the main office 3300 #2. In a perfect world I would...
  2. t1clausen

    Disable Alarms on 5500 Console

    I want to turn off the alarm alerting on the 5500 console software. I didn't see anything under the class of service and haven't used the console software other than installing and handing over to the receptionist. Our receptionist is easily alarmed and I would have fewer headaches if I could...
  3. t1clausen

    3300MXE 4.0 sip trunk to Lync - sip peer lags phones

    I am trying to set up a sip trunk (already licensed) to connect to my Lync (OCS) mediation server. I have created the network element, changed the TLS port to 5067 which my mediation server is listening on. When I go to create the sip peer, I apply changes and all of a sudden all of my phones...
  4. t1clausen

    Calls Dropping E2T errors

    I am getting some reports of dropped calls in our call center. They are all on 5324 sets with 3.0.0.5 firmware. I am getting a lot of these errors on the 3300around the time of the dropped calls and never when our call center is closed. The local telco has been hard at work on this issue for...

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