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Hi All, I have a customer that is about to install 20 IP phones on the end of a 10m/10m VPN. The Cisco router has 2 VLANs on the ports on the back, one is on subnet 10.10.10.0 and will be used for SIP trunks, the other three are all data VLANs on 192.168.0.0. This is fine in itself, the...

I have a customer that wants to have a prefix of 0 for an outside line on IPO (Australia). That's fine, but we then have to put the 0 in the directory for speed dialing. This then has the effect of not recognizing the inbound numbers and matching them to the directory numbers/names. Is there a...

Hi Guys, Just wondering if anyone out there has coma across a GOIP 8 GSM unit. Its a multi sim unit that connects to SIP based phone systems. It works well but I have one small issue. If we call a telephone number that has either been disconnected or is invalid we get a busy tone. We need to...

Hi Guys, Just wondering if anyone out there has coma across a GOIP 8 GSM unit. Its a multi sim unit that connects to SIP based phone systems. It works well but I have one small issue. If we call a telephone number that has either been disconnected or is invalid we get a busy tone. We need to...

Probably a really simple one here. I have an IP500v2 at home and I want to install it on my network at home. simple. My home router is a D-Link IP address is 192.168.1.1, 255.255.255.0 IPO Lan 1 192.168.1.100,255.255.255.0. IP route in IPO 0.0.0.0,0.0.0.0,192.168.1.1, LAN 1 When I plug the...

While I'm on here. I have been having issues with IE and Google chrome on the Avaya Learning website. IE (v9 B) won't show the graphics and Google won't play sound. Firefox and Safari are the same as IE. Does anybody have a browser that works. By the way, IE has a generic problem with Flash on...

Really struggling to get this to work. The phone doesn't download the 96xxupdate file and just hangs there without moving to the next file. I'm off site ,the phone is with me and I'm trying to set it up as VPN. I can't access the VPN settings so not sure if I can change any of the seetings. The...

Hi Guys, Having an issue with a GSM gateway. The IPO 500 v2 is connected to the GSM gateway via an E1 connection (PRI). System Status shows all trunks in service. If we add line appearence keys and dial a mobile then the call works fine. We setup a test short code of #N/Dial/N/10 10 being...

Hi Guys, Just wondering if anyone has had problems with wired Plantronics headsets. We recently 'upgraded' a site from 5410 to 1616 and used the existing headsets with the cross over leads required. The headsets work but volume levels are really weird. Some are low volume some are high. The...

Just a minor irritation. We have recently installed an IP500v2 on 6.0.14. All users have 1608 handsets (130) Two users require direct pickup keys in order to be able to pickup calls for their managers. However even though the pickup function works, the actual ds key doesn’t flash making it...

Hi Guys, Hope you can help. I'm trying to assign the buttons on our SBM24 units. We have them connected to a 9650 phone and the power is all ok. We just cannot find how to assign the buttons!! This is on an IP500 V2 R6