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We have an IPO 412 with PRI and a second PBX at another site (non Avaya PBX) the two sites can 4 digit dial between locations over a SIP Trunk. All is working well except for a small group of common area phones that have outbound call baring enabled as a user right. The calls to the other PBX...

I am making calls from an IPO 412 running V5.0(15) via a sip trunk to another PBX. When making a 4 digit extension call from the IPO I have a short code for extensions that are homed on the other PBX that points to the ARS table of the SIP Trunk like the following if the extension was 1234...

We have followed https://devconnect.avaya.com/public/download/interop/OCSR2-IPO-PSTN.pdf to configure call routing for a Lync deployment to make inbound and outbound calling from a PRI connected to an Avaya 412. We are using a hybrid of Lync and Avaya handsets. Calling between the two...

We have calling provided by a local SIP provider. We have had great success with the voice calling via this provder but have run into issues with Faxing. We have Tried both G711 and G729 compression with the same results... call goes out, the fax tone on the other end is heard fax machine...

Greetings all... I have two inbound hunt groups one hunt group works great second setup exactly (or so i thought) the same and on no answer i get "the extension number you are trying to reach is not in service" If i set that hunt group to out of service then it routes correctly, so it appears...

A staff member wants his dial by name directory look-up to not call his desk, but rather this admin assistant's extension. We have found putting zName as the user's name makes it pretty much impossible for someone to find them in the directory, but we would prefer to have them able to be looked...

Is there a shortcode that can be used in the ARS for the outbound caller ID settings? I would like all calls except to 911 to show caller id 1234567890 and all calls to 911 to use caller ID of the DID. Currently on our PRI outbound calls follow Code Tele# Feature N; Ns1234567890...

Our IP Office 412 base module failed, we replaced the hardware plugged in the VCM, PRI and Analog cards updated the firmware to the version the failed module was on (5.0) and reloaded our config. Calls inbound and outbound work and route to voice mail, all ip handsets work, but the base doesn't...

I am trouble shooting some issues with Registration of a SIP Trunk to Alianza. The IPO won't register with the SIP provider and i am thinking it still is a config issue. IPO412 running 5.0 (15) The IPO is using a public IP address connected to the ISP's router. IP route built with 0.0.0.0...

Setup a Call route to dial user's outbound calls to a POTs line. When calling from a VOIP handset the caller hears an echo. No Echo on recipent's end. Unplugged IPO from POTs line and plugged Analog Phone into POTs line no Echo. Routed Digital Handset out POts Line no Echo. This happens on...

User A wants calls to forward to User B if no answer. If User B no answer go to User A voicemail. This works… if you set the Forward On Busy and Forward on No Answer to forwarding to the extension you want it to forward to... and then also check Forward Internal Calls. The problem is it takes...

I would like for a module to play a greeting and save the incoming callers voicemail in a user's mailbox. User 1 has voicemail, but callers are calling in from another DID and get a separate greeting, is it possible to save those voicemails in User 1's voicemail box and have the tally light...

We have a couple mailboxes set to not allow leaving messages, so after the recorded name the person hears "this mailbox doesn't accept messages..." Setting this option in VMPro the user logs in and chooses options 5,7,1. Is it possible to set the personal greeting to play rather than the...

Is there any way to program the buttons across the bottom of the screen on a 5610 or 5620? There are two open spaces next to SPDial and Log and we would like to program Voicemail on one of those buttons since the IP phones don't have a hardware VM button like the 54xx phones do.

We have an IPO 412 running 5.0 with most extensions on 1 campus and a few extra ip handsets at another location via a VPN connection. PRI and Line 1 are for location A POTs line 2 & 3 are for location B To route 911 calls and local calling for location B we have added user short codes: Code...

I am adding a few more VOIP extensions to a IPO412 running 5.0. I have created the base extension and user. In the base extension config i go to the VOIP tab and enter the static IP address of the handset. When you boot the phone go thru the DHCP settings (IP,Server,Gateway etc) it reboots and...

On a IP412 with several other modules working fine got reports of analog phones not working. After checking the system the module isn't talking to the 412. After Power Cycle the LED goes from red (booting) to green flashing. Restarted the whole system, retarted modules before powering on 412...