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How do you transfer to a voicemail box directly in AAM?

Trying to install Web Subscriber Options (WSO) on a separate server (not a MAS or Customer provided) HP-DL360 factory delivered Server to also be used for the Web Client server. Accepted the defaults for IIS as port 80 and virtual server (wso). Next screen in the wizard is to place the URL of...

I loaded the Web Client disk on the Avaya DL360 server that was delivered for this server type. I paused for discovery if the customer wanted to load the East Asian prompts then looking back the server was rebooting. It shows the Avaya MM Web Client in the Control Panel under Add/Remove...

Found this old thread ruth88 (Vendor) 1 Dec 10 14:55 Trying to apply the System Platform upgrade from 1.1.0.0.10 to 1.1.1 and the server will not recognize files on the USB drive or the DVD!!! I'm building in the shop so server doesn't have access to PLDS. I've spent two days on this! Any...

Has anyone removed the MAS Tracing / Offline Access Server from an MM domain and reconfigured it as a Web Client / Web Subscriber Options server? If so, what are the steps? Is this a supported change? When reimaging the server what other software (Windows, etc) is needed to ready the server...

On a 5.2 MSS backend MM running the latest MM Service Pack 11, added two new MAS users and then added to the VMSC Security roles. Now the only remote accessible logins are the new ones created. The logins created at installation only work at the console. Why would this function change? I...

What would cause the following: You call the MM pilot number and hear the customer greeting but when you press # to enter the mailbox number you hear the MM prompt 0 "Welcome to Avaya Modular Messaging" The system is not setup to use the MM Auto Attendant. Could this be a programming on the...

Is there anyway to detect whether the MAS server received is configured as a MAS with Exchange versus a MAS for MSS store? I have disks that say Boot OS For use with Avaya Modular Mesaging R5.2 MAS for Avaya Store Model DL360G7 (Material ID 700501750/Build 9.2. (GA)+SP8 April 2011). My...

How do I tell on an Octel 250/350 if the Voice Forms application is being used?

How can you determine what menus are installed on an Octel 250/350? How can you tell which ones are active?

Followed procedures to change DNS & machine IP for MSS & MAS1, run audits on MSS and reboot both MSS & MAS. Followed that with MSS name change. Prior to running analysis DCT to document new changes, I tried to open the VMSC. What I see is popup showing "Failed to retrieve list of Message...

After installing extensions (MM EX MAS on 5.2) the Messaging Application service would not stay running. Advised to install the MM Service Pack and patches but only the Admin & MAS elements were patched. The WSO were seen in the registry and dll files in the directory but not in the Patch tab...

Situation: You call a number and it reaches the Nortel Opt 61 which transfers the call to Modular Messaging auto attendant. From the MM Auto Attendant you dial 52-5299 to reach ext 5299. Her phone rings. She picks it up and gets dead air. The caller also gets dead air. If she does not...

Does anyone know if a script exists that will add multiple mailbox membership to an ELA list in 5.x (5.1 or 5.2) Modular Messaging? We use to have MBM (Mailbox Manager) to select mailboxes from their subscriber list to an ELA list number. Now that 2nd Nature has to be purchased for the 5.1 and...

During the installation of the template is states "Network of MAS is unreachable now" and I am not able to ping the IP for the MAS but it appears the template is loaded. With remote installation to a new CM & MM connection, shouldn't this be connectable? What should I look at to validate this...

Does anyone have the setup instructions for the MSS settings to start FTP backups? Need to know what the setup is? I don't want to use a 3rd party FTP software package.

Is there a command that you can run on the MAS that will tell you what hardware type is being used (i.e. S3500, S8730, S8800) through the software versus being in front of the actual hardware?

Have a two MAS system that when calls hit MAS1 you hear a single ring then "that extension doesn't answer, press 1 to dial another number or press 3 for assistance". If the call hits MAS2 you hear it ring 5 times than the same message "that extension doesn't answer..." What would cause it to...

Is it possible to release from the MM to a PBX and have it continuously ring? I have an MM 5.2 SIP integrated MSS backend running on SP7P1. Is there a setting on the MM or CM that needs to be done for this to be possible?

How does the Type 7 mailbox work on the Aria Octel system?