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We want IP phones to "lose" their memory of what was the last extension it was registered under whenever someone signs off the phone. We have a hoteling area and it causes problems when users log off and the next user comes along to use the phone. Because we use a common password, it's too...

In my call center, agent phones have COR 0 which means they cannot make any outgoing calls unless they are logged into the ACD, at which time they become COR 5 and able to make outgoing calls. Management has requested that incoming DID calls to the agent be forced to voice mail (coverage path)...

We've recently started using auto-answer for ACD calls. The agent hears the zip tone just fine. But the caller no longer hears a ring that their call is being connected and just a second or two of silence until the agent starts to speak. The zip tone is less than a second, so that's not the...

I'm running CM 5.1.1. Is there a way to see (with one command) which Meet-Me's are actively being used? I know I can type "status meet-me xxxx" individually for each meet-me VDN, but that's tedious. Thanks!

I have a new CM 5.1.1 installation, and have set up the syslog on the administration screen to point to my syslog server. I have turned on command logging, yet my SAT commands are not being sent to the syslog server. I do get other messages on the syslog server, such as when I save...

The double coverage restriction is lifted as of CM 5.1 when involving VDNs. On the coverage path form, there is a new setting called "Cvg Enabled for VDN Route-To Party?" Setting it to Y allows the 2nd coverage to work when it is a VDN. However, you cannot have a triple coverage.

I have a vector which collects the four digit extension of the agent to which the caller wishes to speak and then routes the caller to that agent via a "route-to digits coverage y" step in the vector. If the agent does not answer their phone, the caller reaches the agent's voice mail. Multiple...

We have two offices (S8700 at headquarters, tenant = 1, and G700s at the remote office, tenant = 2). Today each has their own operator attendant console, each receives their own 0 calls because of tenant partitioning. I've been asked to figure out a way for one operator to cover calls for...

I have a rule (server based) that automatically deletes certain incoming emails that have been flagged as spam by a spam gateway appliance. In that rule, "Stop Processing Rules" is turned on as well. If I turn on my out of office alert using Outlook 2003, the Out of Office alert seems to run...

One of my branch offices has the Avaya Soft Console w/ an IP phone. How is the directory on this soft console managed? Does it automatically update from the switch database? The remote operator is saying that her directory is not up to date, it has former employees and is missing new...

Have an oddball situation. We are going to allow one of our clients to remote observe calls that come in on their dedicated toll-free group. We are going to allow them one hour per day to monitor. I've got the vector all set up properly to enter observe on one VDN only for that hour of day...

We use CTI 1.3 with a MAPD board and are running Communication Manager 2.2. We have written our own CTI client using C++, which works great for routing calls and for agent pops and soft phone functions. I was asked whether the CTI framework gives you visibility into what is going on in...

Is there a way to see what meet me conferences are in progress? I know you can get the status of each one individually, but that's a lot of work. I'd like to just see what meet me's are in progress with a simple command. Thanks.

I wanted to change my ringing sound heard by callers to two ring cycle instead of the plain single ring cycle. I have CM 2.2 and was able to do it. Not only did I change the style of the ring, but I also made the ring sound a little bit lower, closer to the British variant. Here's what I did...

Is it standard to have at least one IPSI card per port network? Avaya recently tried to upsize my 8700 + ECC (refrigerator) port network to add two additional port networks (using four G650 gateways) to alleviate time clock issues. They tried to cable it with an IPSI in port network 2 and...

I've got a survey all programmed, but now need to record the voice files. I have an ext. programmed to make form manager recordings, and it works correctly when I call it. It prompts for an extension and password to log in. I have no idea what to put in or where to find the current ones. Is...

We have SBC (Pac Bell) DIDs coming in on ISDN PRI circuits. When a caller calls one of our DIDs, is the ring sound heard by the caller generated by SBC or by my S8700? I ask because I wish to change the ring sound to be two short rings, more like what you hear when you call this number: 1...

We recently upgraded from Definity G3r v8 to 8700 CM v2.2 and love it. I have a regular digital phone (6424) defined as station 1321. I've installed the Avaya IP Softphone 5.2 software and want to control my hard phone through the PC. The logon wizard is asking me for my station, password...

We are currently on CMS 8 and upgrading to CMS 12 Enhanced. There is an option to turn on "Enhanced" so you receive queue and extra VDN information. We receive ECH data shipped to our NICE Analyzer server. We process the same ECH data file after NICE is done with it and ship the data to our...

How do you turn on the coverage tone (the beep you hear just before following the coverage path)? On my station, I have redirect notification enabled, but this appears to be only for the display, not the beep sound. I want to know when I'm being redirected. Thanks.