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Little stuumped with this issue,. one of our agents can hear her own voice in the earpiece of the headset,. I have tried it myself and indeed its quite offputting. Tried a new smart cable and new headset - same issue (headsets and cable work fine on other phones) Removed the old phone rom the...

Morning Chaps,.,. Normally any changes on our Option 11 are done in OTM over the serial link. Our OTM machine does have an extra NIC with a link to the switch,. but I know this was never configured(to me it makes sense to configure as a backup). Is there a guide anywhere to setting up the IP...

Hi,. One of our callcentre supervisors managed to lock out the custadmin logon yesterday. From sysadmin I have unlocked the account and reset the password, but now when attempting to login i get the message : A server connection could not be established. Site Name. C:/Program Files,. etc...

Hi all,. Have been asked to replace the noisy disk in our Symposium for 2 reasons: 1.) Old disk is gtting noisy 2.) Not enough room on the C: partition for our antivirus software Existing disk has 6 partitions, 1 Primary (4gb) and 5 other logical (each one also 4gb) Our system maintenance...

Hi all,. 1st post here,. I have sketchy knowledge of the system here from an old colleague,. now I have been left in charge,. so bear with me if i dont seem clued up :) For the past 2 weeks I have issues with some phones no longer being able to reach a certain overseas number. From our...