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  1. thephonefox

    Detecting device from system (poll the port available?)

    Hi guys, Working on a project and inherited a question about the Aastra MX one TSW. All I need to know is if it is possible to Poll a port/ext to detect if it is equiped with a device/phoneset? If so, what information does the polling provide? We are in desparate need to find over 1K+...
  2. thephonefox

    Philips Sopho iS3030 - Poll port/ext to detect if equiped with phoneset?

    Hi guys, Working on a project and inherited a question about the Philips Sopho iS3030. All I need to know is if it is possible to Poll a port/ext to detect if it is equiped with a phoneset? If so, what information does the polling provide? We are in desparate need to find over 1K+ extensions...
  3. thephonefox

    Simple Question about ICC Keycodes for BCM 400/450

    Hi guys, We have 7 BCMs setup across North America. One BCM450 in Chicago is not using it's 2 ICC Skillset Keycode. One BCM 400 in New York needs 2 ICC Skillsets. Can I get the vendor to transfer the keycode from one system to another since it is the same purchaser? I am thinking not since...
  4. thephonefox

    BCM Training Suggestions??

    Hi guys, I have the option to do training on the BCM and was wondering if anyone had any info or opinions on which training provider or which class is the best. I can already do alot on the BCM but I have trained myself using trial/error and the NTPs so I have some MAJOR holes in my...
  5. thephonefox

    MICS/CallPilot-Uploading .vbk and still getting error

    Hi guys, I am trying to upload a .vbk file (recorded in CallPilot Player) to our CallPilot on our MICS system and it keeps telling me "Invalid Voice File Format". I have tried recording directly from the CP Player and also convering from .wav files using the CP Player. AND I have tried...
  6. thephonefox

    CS1000E, CC 7.0, 3905 Can you log in w/o headset?

    Hi guys, Is there a way to log in a 3905 w/o having a headset/handset attached? We have a couple of temp/PTs that don't need a headset but need to log in as part of their "Time clock". I don't want to waste headsets on them if they are not needed. Any help or point in the right direction...
  7. thephonefox

    Attndnt phone doesn't accept keystrokes after outbound call connected

    Hi guys, I have an attendant phone having some issues. When the receptionist dials outbound, after the call connects, she cannot do anything with the call but disconnect. She can't transfer or put in her long distance access code for LD calls. So that leaves her with making local calls only...
  8. thephonefox

    Can you force a Roll-over to skip keys

    We have an Opt11 and this is in regards to a 3904. Can you change the order in which a call will ring down the keys when Key 00 is engaged? Or is it always Key 00 then Key 01?? Thanks! The Phone Fox
  9. thephonefox

    BCM Critical Error 44 and Loss of Service - Pls Help!

    Long story short, BCM 4.0.2.03 Service down off and on all day yesterday. CO said it was BCM and BCM vendor did check and says that it is CO. CO changed out the smartjack and replaced cables as precaution and BCM DTM card was changed out as precaution by vendor. CO and Vendor are still...
  10. thephonefox

    Programming "Night" button on 2250 ATT Console??

    Does anyone know anything about programming the "Night" button on a 2250 ATT Console? I am trying to fix it. Main number is supposed to ring to the ATT and the receptionist should be able to press the "Night" button to go on break and it calls should go to a CP App with a menu until she...
  11. thephonefox

    Getting ripped off by vendor?

    Hi guys, I am a Nortel girl but I have a couple of locations with Avaya Magix systems. At one of the locations, I need 1 phone programmed and 2 lines traced out, patched at the panel in the server room and ports labeled at the desks. Would that *really* take 2 hours to complete?? I used to...
  12. thephonefox

    VIP's secretary can't see who's calling on SCR keys prgmd?

    Please help!! I am getting really frustrated as I cannot tell why the secretary cannot see who (CPND or the CLID) is calling on any of the SCR keys for the 2 VIPs that she takes care of (SCRs on keys 03-06). She DOES see CPND or CLID on her own 00 key DID. It has to be her programming or...
  13. thephonefox

    RPLs - What they mean?

    Hi guys, Can anyone explain what the permission and restiction does when setting up the RPLs? I looked at what the vendors setup at my 2 CP 5.0 sites and there seems to be no reasoning that I can see. Explanation or point to documentation would be great! Thanks!! The Phone Fox
  14. thephonefox

    Order acd agent gets a call - Option11

    Is there a way to set the order in which ACD calls are answered by the agents? I guess it doesn't go in DN, ACID, or TN order. No CC6 or CC7, just basic ACD off the Option11. I have been researching and testing for several hrs and just can't get it. Any help or point in the right direction...

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