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  1. Greybeard191

    FAQ on how to stop false 911 calls

    I've typed this out enough times, made a FAQ. http://www.tek-tips.com/faqs.cfm?fid=7884 GB
  2. Greybeard191

    9.0 SP7 Manager speed increase

    anyone else noticed that the 9.0.7 version of manager is SIGNIFICANTLY faster if opening large sets of configs, e.g. large server editions with lots of ICR's/user rights/groups etc. I'm guessing that these large file sets now open in perhaps 25-30% of the previous amount of time (e.g. 10 minute...
  3. Greybeard191

    CS in a SCN with Distrbuted VM server

    Scenario: SiteA - IPO advanced license, VM=VMPro/lite, CS installed on server writing to separate drive set (raid) SiteB - ipo, advanced license, VM=distributed. If a call is recorded at siteB (user set to VRL Library), and site B is distributed server, does resultant wav end up in the VRL...
  4. Greybeard191

    R9 Manager compatibility with older versions? Not so Much?

    has anyone noticed any quirks with trying to use R9 Manager to manipulate older versions of IPO? I've found a couple of things: 1. R9 Manager seems to permit you to create usernames that start with a number, previously a red error. Further, it will permit you to do the same on a R8 or 8.1 IPO...
  5. Greybeard191

    test variable for extn in a SCN

    does anyone know if a test variable action for Extn number returns as extn found when the module using it it is called from the IPO in the SCN that has that extn on it? And if the extn entered to be checked if on another IPO (not the one that calls the module that does the test), that it...
  6. Greybeard191

    call Park timeout to group

    thread940-1578006 http://www.tek-tips.com/viewthread.cfm?qid=1578006 A couple of years ago tlpeter posted a VM pro module that apparently allowed for callpark timeout to group cuntionality via queued and still queued start points. Does anyone still have this module? I want to give it a try...
  7. Greybeard191

    App Server 8.0.2014 available

    When the Q1 maintenance release came out, there was no app server. There is a version available via the beta support site now, although the regular download site seems down at the moment. ftp://ftp.avaya.com/incoming/Up1cku9/SoftwarePub/8_0GA_Builds/APPSSVR/apps-8.0.20-14.iso No R7 equivalent...
  8. Greybeard191

    MenuRemote: can't change twinning number?

    I've found the IPOfficehelp site very useful, and recently went poking about there when a customer asked for something (ability to change mobile twinning number remotely) I didn't know how to implement. I went to this link: http://www.ipofficehelp.com/HOWTO_menuRemote.html All of it seems to...
  9. Greybeard191

    VM Pro test if agents logged in

    I'm wondering if there's a way to route calls based on whether agents have logged in or not. I've got a customer in a severe weather area, and they want to something similar to their existing Call Pilot which has a test for "open but not logged in". They want to office to open and close with...
  10. Greybeard191

    Centralized VM pro SCN Multiple time zones

    I'm doing my first install in this scenario: Centralized VM Pro 3 - IPO500V2, all in different time zones, one of them is in a time zone that doesn't use daylight saving time. R7 software Question - Does the IPO time server IP address and associated time offset allow the remote sites to: a)...
  11. Greybeard191

    Route incoming CLID to a button

    Is there a way route calls via incoming CLID to appear on particular buttons on a phone? Looking for something that will in some way replicate line appearances, once the lines and associated inward numbers are moved to a PRI.
  12. Greybeard191

    VM Pro condition editor on app server - weirdness?

    Just wondering... has anyone run into any 'weirdness" with using the condition editor for VM pro on the app server R7? I've done a fair bit of playing, and I'm getting EXTREMELY inconsistent behavior particular to the calendar portion of it. Seems like setting a date as a stat "sticks", and it...
  13. Greybeard191

    LD barring when NOT using 9N

    I'm suffering a moment of cognetitive dissonance... I've multiple times done LD barring using ARS and a user 9N short code that points to a toll restricted ARS. Problem is that this customer doesn't want to use 9 for outside dialing. Their dial plan supports it (no 9), nothing really...
  14. Greybeard191

    IPO / App Server weird time condition issue

    Scenario: IPO 500V2 6.1.12, Linux App Server running VM Pro/One-X. Time on the phones shows as correct, and matches the time shown via webcontrol in the server. But, the VM Pro callflow is being shifted in and out of service (afterhours) with a one hour shift from the displayed time. And the...
  15. Greybeard191

    6.0.8 to 6.0.18 "unknown digital handsets" for 1408/1416

    An installer did a software upgrade on a IPO500V2 from 6.0.8 to 6.0.18. System rebooted, 1408/1416 phones pulled new firmware (now sitting at release 4), and the system is up and running. But. there are a combination of 1408 and 1416's on the sytems (around 25), and in manager, only some of...
  16. Greybeard191

    VMPro Multiple conditions

    I've got a scenario where a customer wants to modify an existing VMPro autoattendant to have some 'stacked' time conditions. Existing: call flow hits a module called Office Hours, which consists of a start point, test condition, and then two module reutrns... true from the test conditions goes...
  17. Greybeard191

    Bridged Appearance Behaviour, internal vs external call via embedded A

    Scenario: IPO 500V2 6.0.18 1416 phones firmware version 4.00 4 line analog overline group, call go to AA, routed via options 1-3 to three different receptionists. All three receptionists have "can intrude" checked, and 'cannot be intruded" unchecked Each of these receptionists has bridged...
  18. Greybeard191

    1408/16 sent to VM when there is no VM???

    IPO500V2, 6.0.18, 1408/1416 sets hmmm... so I've got users (with 1408 or 1416 sets)who have VM (embedded) turned off in Manager. If a call comes in, alerts, and they push the middle feature button (which displays as "send to VM"), the call actually goes to VM, and the message waiting light...
  19. Greybeard191

    Embedded AA, Day/Night, via button (Long)

    I've searched around the forums, tried various suggestions, and never found a solution that worked properly. I've been asked twice now to implement something that worked like this, and couldn't figure it out (exactly). Scenario: Customer (medical clinic) wants all calls (on 4 analog lines)...
  20. Greybeard191

    Distinctive Ring

    I've got a request from a customer to have a single business line appear as a line appearance (separate from the overline group which shows up on the call appearance buttons), and to have that line appearance have a distinctive unique ring... used for doctors calling in for emergencies. I...

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