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Good day to all, I have an older CS1000 that I'm having trouble with. the request is to have the night DN forward to a cell phone. we don't have any time of day schedules. during the day when the attendants are manning the consoles they work as they should, client presses 0 call gets routed to...

Good afternoon everyone I have an option 11c CS1000S rls 3.0, recently we had a power outage that took the mermail out single card mail. its in a never ending loop it tries to bootup. and I get an XMI001 10 a few minutes later I get an XMI002 10 and back to XMI001 and so on. the power light come...

Good morning I have a question on an NEC 2400 I need to set up a new system speed call list and program about 12 numbers to it. I have some experience with nec using mat works. But this system I can only use CAT mode. Can someone assist, Giving the info on how to navigate thru cat and set up...

Good day all , I have a little bit of an issue with an IPK II, we switched carriers and when we did that our system stopped sending caller id. we installed the new PRI tested incoming and outgoing all without issue. I'm guessing the old carrier handle my callerr id only showing our main...

Hopping someone has a idea as to what this issue could be. Got a partner 6.0 with 11 pots lines, received call that MOH sounded bad. Checked MOH device and it sounds good, did a F19 on phone music sound like its supposed to. replaced MOH device(no change) replaced processor (No change) so far...

Hello all I have a client that has 2 BCM50 in the same office for 2 companies,sometimes they needed to call each other or transfer calls across, I tied both using the 4 analog trunks and analog ports. all has been working ok but they now want to be able to receive caller id info form one to the...

How many add on modules can you add to a CICS phoneor how n=many total per system and what release do I need to be able to install a KIM not a CAP? Thank you "Friends,Romans,Countrymen lend me your ears I come to ask for help and to give it, lets not argue on who is best or worst lets just...

Hello I need to replace an old partner processor card, and cording to what I have read if I do a back up of the existing partner and I want to restore I need to have the same release on both. my question is the old processor has a sticker with 6.0 on the front, but how do I make sure it is a...

Hello all I have a MICS 7.0 (30DEC04 NAT)with NAM 4.0 I have 2 issues that came up after I install the machine, all seem to work fine in the lab but once at the costumer site. this are the issues I programmed the Caller id as always to show number and programmed call log. but after...

I have an issue where the MOH is always staticky or distorded, I have replaced the MOH source and the wiring to the port, checked volume settings and try to adjust with no success , sound is still bad ,any suggestions. also a new issue that just started to happen on some messages when you try to...

This may be an anusual request but I have a client with a small call center 8 agents and want to be able to monitor the agents using an analog set. I've never had to do it before but I guess it might be possible. has anyone here done it on a live sceneraio. BCM506.0 "Friends,Romans,Countrymen...

Good day all. I have a problem that hopefully is an easy fix. I have an AA that answers my calls once the caller has entered the extension is trying to reach the AA says please hold and then DEAD AIR until the user answers or the Mbox pick up the call. my question is there a field that I need to...

Hello all just a quick question. I have been asked to help with the maintenance of an Elite IPK (Rls 4 I believe) we have 6 phones with 3 line appearing on them. we can receive calls and dial out by pressing one of the line buttons, but if we try to dial from the intercom 9+ the number my...

OK I know this is an old system but it still works so why throw it out. I decided to clean it out and do a statr up on the CICS " no problem here" set up 3 digit extensions all good so far, after thsi I decide to doa REINSTALL on the NAM loggen in no problem press 1 entered password. and NAM...

I'm looking for a good IP office tech that can Install a PRI on a Ip 500 in the Bakersfiels CA area. anyone interested... ricoa 011 at gmail dot com "Friends,Romans,Countrymen lend me your ears I come to ask for help and to give it, lets not argue on who is best or worst lets just help each...

I've got a callpilot 150 and I'm trying to find out if there is a way to set up desktop message fax as in the bigger callpilots. I know I would need to get lisencing but I have never done it on a smaller CP. is this something that is supported ? if so what release do I need to have...

Hello all I'm in a bit of a pickle. I just finished installing a new Pri on a legend 6.0 all worked fine until I tried to program a 16 T/R for faxes. the card was on slot 6 and would not come up. so smart me I moved it to slot 4 that used to have an 8 line card. once I did that and a Board...

I have a legend 6.0 with a 16t/r on slot 6 and a 12 t/r on slot 9 and for the life of me cant seem to get dial tone out of them do I need to do anything special or different wiring for them. or is it just my luck yo have 2 bad cards. "Friends,Romans,Countrymen lend me your ears I come to ask...

I'm trying to renumber a legend 6.0 from 2 digits to 3 and it s not letting me address i get a beep. Like it doesnt like my entry. Current ext 10-65 Want to change ro 100-155 Menu-sys programming -sysfrom renum- range- "Friends,Romans,Countrymen lend me your ears I come to ask for help and to...

Good day all. we just ported to a new PRI and now our analog devices don't work now. they used POTs lines and now with the PRI I will need to use them within the legend. my question what type of card do I need or can I just plug them into any port like a Partner.