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We are exploring new phone system options. We have a 10 yr old Siemens system that we are finding does a couple things that no other phone system has done. We have looked at Avaya, Cisco, Mitel, Shoretel and none of them do this. a) I can place a call on hold (On Hold Key) and go to any...

1. Avaya system seems to have a robust call routing tool in the Voicemail Pro software that can do database lookups for values and route based on that. What is Mitel's product for integrating auto attendant into a database? (Mitel said their Auto Attendant would not do this) Is it Intelligent...

We at first thought this could be done (and was told it could) but after reading the user manual and downloading the admin software for IP Office I don't think it will work unless someone tells me different. We would like for a call to go to a queue example queue A. After 30 seconds it goes to...

IP Office - More questions in our quest for a final decision between Mitel / IP Office / Cisco 1. Another salesman touts out of box failure rate for Avaya phones are really high. Does that mean the reliability of the phone (9640) down the road may not be that good (we would like these phones to...

One more question about Avaya phones (or probably all IP phones in general). We run some applications that require a constant network connection. If the connection goes down the programs crash and we have to Ctl-Alt-Del them. We only have 1 Cat 5e drop per computer/phone. Adding another...

We are evaluating new phone systems and IP office has made it to the last cut. Basically it is down to Mitel and Avaya. 1. The Cisco phones seemed to provide hands down the best end user experience of any but it was an expensive option and the administration is a little bit all over the place...