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  1. be004837

    Agent on the phone on scr, Realtime report says idle.

    When an agent has a call on his scr, he is idle in the realtime reporting. Is there a setting in the cls of the phone or in the acd configuration, to make him not ready or in a call for statistics?
  2. be004837

    CCMA web service failed to execute

    hey guys, I have a problem with a migration of cc6 to a new platform. I did a co-res installation of ccms,ccma, lm, su and cct and when I want to login to the webpage, I get the well known ccma web service failed to execute error. CCMA su level is SU06 and SUS0601, SUS0602. I have to stay on...

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