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I looking at both Lumigent Log Explorer and Coherant Software's Log P.I. I notice Log P.I. is nearly half the price of Log Explorer... ...Is Log Explorer worth the extra?

Hi all, I'm doing a piece of work looking at Jobs & Alerts in SQL Server, putting together a best practices type document, looking at the best jobs to run, alerts to set up, when to use multiserver jobs, etc, and I'm interesting in finding out what jobs and alerts everyone else has set up (from...

I have a scenario which I'm finding confusing, we operate with a Skill Level handling preference, but I'm unsure how the following would pan out.... ---------------------------------------- (Vector 100) queue-to Skill A pri m adjust-by 0 (Vector 101) queue-to Skill B pri h adjust-by 0...

In one of our departments, we have two skills - both variations of customer service, we want both skills to be answered with equal priority. Both skills need to be kept seperate for reporting reasons. Is it as simple as setting all agent skill levels to priority 1 or will one skill always...

Does anyone know if there is a table[s] from which I can list all agents with each split there assigned to. Thanks in advance Ben

I am starting a new project, I am going to build a VB FrontEnd, to an Access DB. I have decided to use ADO as the DB will be upgraded to SQL Server within 12 Months. I wanted to if there are any limitations in using the ADODataControl, I used the DAO equivalent a while back in a project based...

Should the sum of Flow In (INFLOWCALLS) equal the sum of Flow Out (OUTFLOWCALLS)? In our case it doesn't and I was wondering why this might be?

I am building queries to calculate both Inbound AHT & Outbound AHT, I want to calculate all time associated with IB/OB calls in order to ensure related workforce management software is pulling the right data in order to plan staffing requirements. For the Inbound AHT I have used the following...

I find this forum is really useful, I was just wondering whether there were any other forums that covered Definity aswell?

I have a table which contains names, dates, and data. I then query this table with a crosstab query, the crosstab query has the Name set as Row and the Date set as Column. The crosstab query displays every name in the table and every date (there are no gaps here), however as some names don't...

Has anybody set up an ODBC with CenterVu Explorer II? We are using the Windows NT/SQL Server Install.

Is there a table in CMS which shows which users are logged into CenterVu?

Hi all, I am using Access and linking tables via ODBC, however the linked tables seem to be causing corruptions in my Database. The corruptions I've had are: The ODBC Linked Tables won't display data The ODBC Linked Tables give a message "This action will reset the current code in...

Currently, I'm importing whole tables via ODBC into Access, I'd like to know how I select only certain records to be returned. Please be gentle I'm fairly new to ODBC!

Does anyone know if the CMS ODBC Driver is compliant with SAS?

I'm doing some custom report designing (using good old CenterVu), and in my latest report I'm trying to detail all the CLI's that hit a VDN. I've found the table I require (call_rec), and have created a query to pull the required stats. However I can't get it to return any values??? The straneg...

I have an Access DB set up with a Front End & Back End. In the Back End is 7 ODBC Tables, these tables need to be refreshed everyday. My first question is which is the more efficient method for ODBC - importing the tables or linking the tables? My second question is can I program Access to...

I have a string which is in the following format; "1,450,2,300,3,450,4,50" The string is created through a custom VB function and populates a query. I have managed to manipulate the string on a report via another custom VB function so it then looks like this; "Code1 450 Code2...

The function I have below is taking between 6 and 8 seconds to process per record, has anyone any idea's how I can speed it up? The main field being processed is a 1500 character memo field. Thanks Ben Public Function GoGadgetGo(activityCode, scheduleStart, scheduleCode, attributeValue...

Hi there, I have an Access DB into which I have been importing Text Files, however something strange seems to have happened over the weekend and I no longer seem to have the option to import Text Files. Has anyone, any ideas? A cmd prompt maybe? Thanks in advance Ben