Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: tmcd123
  • Content: Threads
  • Order by date
  1. tmcd123

    Avaya IP Office 9.1 to R11 upgrade -

    We've gotten away from Avaya a bit these days but have a customer that wants to upgrade to R11. They currently have Essential license and IP endpoint licenses. No IPOSS support contract. Our distributor is telling us Avaya changed policy in November and any customer that wants to upgrade without...
  2. tmcd123

    Avaya IP Office with XIMA Call Recording

    We have a customer that uses XIMA Call Reporting and Call Recording. The customer is noticing issues where calls that are not answered and go to a users VM are not being recorded. XIMA is blaming this on the Avaya IP Office. Has anyone else experienced this? Avaya IPO - 8.1.95 VM Pro - 8.1.9803...
  3. tmcd123

    IP Office Call Parking over SCN

    Looking for some assistance. We have 2 IPOs on 9.1.3 connected over SCN which has been working for years. Customer is now asking to be able to Park Calls between sites. The Call Parks on both systems on the button programming are setup the same with the action data being 201, 202, 203. In the...
  4. tmcd123

    IP Office SNC Issues - cannot logout/in phones

    Issue with being able to login phones registered on main system to the remote system. SCN is up and running and can dial across. We are able to logout/in phones that are registered on the remote system and login on the main system. We cannot do the opposite - phone extensions registered to the...
  5. tmcd123

    SIP Trunk Audio Issues

    Is there anything in the Avaya IP Office that would cause no audio on a SIP call? SIP trunk is up and registered and we can see incoming calls but there is no voice when a call is answered. IP Office 10.0.0.5
  6. tmcd123

    Avaya Softconsole Issue

    Our customer has started to run in to an issue over the past 3 weeks where Softconsole users (2 total) get logged off. We started logging and see it is also happening to a User who uses Phone Manager as well. Customer is running 8.1.79 IPO Software and 4.2.38 Softconsole. We are seeing this in...
  7. tmcd123

    Music on Hold wav file not uploading

    Running an IPO500v2 with 8.1.79 software. Trying to upload a 90 sec .wav file to the system. I have done this a few times with no issues. For some reason on this one, I cannot even get the system to try to upload the .wav file. It is formatted properly. I have bootp and TFTP enabled. TFTP is...
  8. tmcd123

    R10 Grace Period?

    Is there still a grace period from the time you order a new system (R9) to upgrade to R10 without the need for an upgrade license?
  9. tmcd123

    One X Portal - Voicemail says checking messages

    I am running in to an issue with One X Portal Voicemail section just says checking messages. I have read the other posts on here and have installed and setup as the Install Guide states. Running 9.1.7 on IPO, VM, and OneX. Ran IIS, then ran VM Pro, then ran One X Portal. Tried 2 different...
  10. tmcd123

    Upgrade IP Office 500v1 to 500v2

    We currently have a customer running IPO 500 v1 with 4.2 software. We are looking to move them in to a v2 Control Unit with 9.1 software. Outside of getting the licenses moved over to the new SD Card and an Essential Edition License, what is the best practice for going from 4.2 to 9.1. I know we...
  11. tmcd123

    One X Portal with Conference Scheduler Issues with Host Joining

    Whenever I schedule a Conference through the Conference Scheduler of One X Portal - it no longer waits until the Host joins. If I do NOT use Conference Scheduler and just use the Bridge through my Conference Bridge Number (my extension) and dial in from an external source and then my extension...
  12. tmcd123

    IP Office 9.1 with Unified Messaging

    Can Unified Messaging be setup on an IP Office with users on Office 365?
  13. tmcd123

    Non Private Analog Lines on 9.1 Software

    Customer is using an old PBX with Analog Lines. Instead of doing a true 3 way Conference call for another internal party, they just tell the person to jump on Line 1, Line 2, etc. They want this same feature with a new IP office. Is there anyway to make the analog lines open so that others can...
  14. tmcd123

    Call Pilot 150 3.0 with Call Center

    We had a customer whose CP 150 crashed. We replaced with another Call Pilot. Customer is saying that before the unit crashed they used to be able to see that they had Calls in Queue by their Login button flashing on the phone. Now it just is a solid triangle showing they are logged in but does...
  15. tmcd123

    IP Office SMPT

    Is there anyway in Manager to have the SMTP resolve to a name and not an IP address? I know we can do it in VM pro but no Manger SMPT settings. We currently use our Hosted Email External relay for all of our customer. We are in the process of changing Email providers so the current...
  16. tmcd123

    IP Office VM Pro Modules Being Replaced with other modules

    Customer with IP Office v2 9.1.3 for IPO and VM Pro. The customer has complained several times over the past few years that the VM Modules get replaced with other VM Module configs. 10 Auto Attendants with 10 different times, call flows, etc. After making misc time changes, the customer notices...
  17. tmcd123

    Remotely set Inclement weather greeting and turn on/off remotely.

    IP Office 9.1 with Embedded VM. Customer wants to Remotely set Inclement weather greeting and turn on/off remotely. I have done this several times in the past with no issues but this one wont work. Created an Inclement Attendant with option 1 transfer to short code to record the greeting. Option...
  18. tmcd123

    IP Office Incoming Call Display

    Customer running 9.0.4. Receptionist answers for 3 companies. She called in today stating something changed over the last month and she can no longer see what company the call came in on once she answers the call. While her phone is ringing and it came through that specific group see still sees...
  19. tmcd123

    IP Office Random Calling Issues

    Newly installed IP Office 500v2 with latest 9.1.4 software. Users were stating today their phones were randomly ringing other users and vice versa and when the users picked up each was saying the other user called them or they didn't call the user. I initially though it was auto callback but...
  20. tmcd123

    Polycom 6000 with IP Office

    I have a SIP 3rd Party Polycom 6000 up and running and registered. Issue we are having is we can predial a 9 plus 10 digit number and call always goes through. If i go offhook first and then dial, the call fails. I never see it hitting system status so it appears it is failing at the Polycom...

Part and Inventory Search

Back
Top