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Hey Guys, I have to change the computer that acts as our Alohaboh server for a newer one. I've never done this. Anything I need to know? Can I just clone the HD? Any help will be greatly appreciated. Thank you very much, Juan

Hey everyone, I am trying to configure a new processor with Aloha. The processor's name is "Vantiv" Within EDC, when I choose to add a new processor, I don't have this provider. They asked me to search for TSYS, but that's also not available. I have a TSYS/VC Tearsheet that they provided, but...

Hey guys, I have a problem grinding a day in our Aloha system. It started at the end of the day, when Aloha tried grinding the folder. It entered into an endless loop. The only way to stop it was to remove the folder. Now, of course, we are missing a day in our reports. When I move the folder...

Hey guys, We had issues with the server, and the terminals were working in stand-alone mode for a little over a day. Now, we are up and running, but I am missing a bunch of CC transactions. In the past, Aloha "picks them up" and processes them later automatically. Not this time. Any ideas...

Hey guys, I am having a rookie problem today. One of our terminals died. Got a used one off the internet and I am trying to connect it. For the life in me, I cannot make ALOHABOH (or any other computer) access it via the network. I have tried EVERYTHING! Is there some weird setting that...

Hey Everyone, Our Aloha server had a few HD issues. Now we got it to work, but EDC seems broken (pic attached). I cannot see the current or previous batches. I cannot even process a credit card directly from EDC. Can someone guide me on how to recover EDC? Thank you so much...

Hey Everyone, So, what's the procedure to install EMV card readers for Aloha? Does the software need to be updated? Any help or links or anything at all will be very much appreciated. Juan

Hello everyone, Last night with had an issue with our server, so we had to run one of the terminals as the server. Now, when I try to run "Fileserver Recovery," the terminals will not start. They get stuck at "System Parameters (0%)" and then they keep rebooting themselves. I emptied the "tmp"...

Hey everyone! I was wondering if any of you guys have experience changing the credit card processor to Chase's Paymentech with NetConnect. It seems like a very straightforward process, but I want to make sure I don't mess anything up. Juan

Hi everyone, We have a restaurant with three Radiant 1510 Terminals. Their motherboards keep dying. We have replaced all three terminals at least once. Unfortunately we cannot afford a new set of computers, so we have replaced the non-working ones with other used terminals. What has been...

Hey everyone! Thanks to Verizon, we had to work offline all weekend. Today the service is back, but EDC is not picking up all the transactions that were processed offline. If only got 50% of them. Is there a way to force EDC to browse the terminals for transactions? I restarted the system a...

Hello Everyone! We are having issues with our ISP at the restaurant (Verizon) and they say it's a problem that may take two or three days to be solved. In the meantime, we are running credit cards offline. However, there is a limit of 2000 dollars for offline transactions. Is there a way to...

Hi guys! Quick question: in Aloha, how can you choose the printer you want to use to print certain report? It normally just uses the default printer and does not give you an option. I am using remote desktop to access the Aloha Server and would like to print locally. Any ideas? Thank you in...

Hi guys! I was wondering if there is a way to change the order of the Categories when they print out after the end of the day. Currently they print this way: - Food - Beverage - Beer - Wine - Liquor - Gift Certificate - Coffee and the accountant would like it this way: - Food - Wine - Beer -...

Hi guys! I am running into an issue: I added a new manager in the back office, assigned manager privileges, etc...but when the manager logs-in in the terminals, the "Functions" button is missing! I tried deleting the user and adding it again, and the same happens. Any ideas? Thank you very...

Hi Guys, My master terminal keeps rebooting when on the bottom of the screen it reads "System Parameters (0%)" I tried deleting the contents of the temp folder and that didn't help. Any suggestions? Thank you very much! Juan

Hey guys, In the last couple of weeks our terminals started acting a little strangely. Every once in a while, they freeze for a second or two, and then go back to working normally. Any idea what may cause this? I know there can be a million different reasons, but maybe someone has experienced...

Hi guys, quick question. I have to buy one of those parallel to ethernet adaptors and I can't find where. Maybe they have a specific name to them? I am attaching a pic so you know what I am talking about. Thank you! Juan

Hey guys! I have a quick and possibly very simple question. I have to generate monthly sales reports for a sales tax audit. The reports give me a "Gross Sales" and also a Non-cash sales (Credit cards) The accountant is asking us for the report to also specify "Cash Sales" (Gross - CC) Is this...

Hey Guys, So I am setting up a USB Epson TM-U220B on one of the terminals. I tried setting it up both as a Windows Printer and also using OPOS and neither works. If I do it as a Windows Printer, I can print from the terminal (a test page) and Aloha shows no warning message, but then it does...